Help Using The LCC Connects Site
If you want answers on children’s services any time, any place then Ask Alex.
What is this?
Ask Alex’ is a new feature on the County’s web site which answers questions put to a virtual person on aspects of child care.
How does it work?
The new interface is able to answer your queries, faster than any other means, resulting in an immediate response.
Just type your question into the question box, the system then sifts through the vast amounts of data on our site looking for possible answers. Once an answer has been found it will appear on the screen along with links to further information.
Who is it available to?
At the moment this feature is only available on the ‘I am a Parent’ section of our site however, in time, it will be widened out to other areas, to further enhance our service delivery.
Further information
It is hoped ‘Ask Alex’ will become the first port of call for people looking for answers, providing instant response and feedback and reducing the need to call the customer Service Centre, providing a faster more responsive service and saving both time and money.
New questions will continue to be added to further improve customer satisfaction. User input is vital if a question is not being answered there is a facility which allows the user to submit the question for inclusion.
This new interface has allowed us to optimise our online content, by making the information more customer focused and easier to find, therefore creating a solution to both, online and offline customer service issues.
Look at Ask Alex in our ’Parents’ section.
