Help

You can usually find the guidance you need within the Mosaic Hub’s Adults, Children or Finance sections.

The Restricted Records policy explains the guiding principles of appropriately restricting access to a record.

Support from Mosaic Help Desk

Help desk support is available Monday to Friday, 8am-5.30pm.

To obtain support from Mosaic Help Desk:

• if you are employed by Lincolnshire County Council or Serco, you need to select the appropriate Fresh Service form listed on the Mosaic requests for LCC and Serco colleagues page.
• if you are not employed by Lincolnshire County Council or Serco, you should complete one of the forms listed on the Mosaic requests for non-LCC colleagues page.

If your work has timed out or locked, you can contact the Mosaic help desk directly on 01522 555 555, option 1, option 2.