Compliments, Comments and Complaints (Adult and Children's Social Care)
All organisations need to know how they are performing. They are happy to receive your feedback on their service whether they are compliments or complaints. Feel free to tell them what you think and your comments can be used constructively to improve the service.
If you do need to make a complaint you should feel able to complain about any aspect of your care that affects your happiness or comfort. This could be about the way you are treated by a staff member or the quality of the food you are served. You can also make comments and suggestions about possible improvements to your surroundings and the services provided.
Making a complaint should not be difficult for you. Providers are required under the National Minimum Standards to have a simple and easy to use complaints procedure that they will be happy to give you. If you are concerned about the care that you, a friend or a relative is receiving, it makes sense to speak to the manager before you take any further action. The problem may be resolved quite easily once they are made aware of it.
However, if you need to make a formal complaint, you should initially contact the registered owners of the service. They have a duty to respond to any complaints made. If your complaint is about a breach of regulations, contact your local office of the Care Quality Commission.
Please use the ‘Make a Comment, Compliment or Complaint’ online form which can be found to the right of this page. Alternatively you can post your complaint to the; Complaints Officer Lincolnshire County Council, Freepost, DC867, Lincoln, LN1 1BR. Fax: (01522) 516137.
