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Council Services:

Equality and Diversity

Equality legislation has been made simpler – it is brought together in the Equality Act 2010.  As a Council we want to fulfil our duties under the Act but that is not the only reason we want to do this.

We want to treat everyone fairly, commission and procure services based on  their needs and help them feel part of the community and contribute to a fairer society. Our approach puts people, both our customers and our staff at the heart of what we do.

Our Council wants to do a great job. We want to do our best to provide a service that meets customers’ needs.  We want to treat our customers fairly. If we are uncertain of how to provide the best service we will ask our customers rather than make assumptions. We will value what our customers tell us and  use this in the decisions we make, but we will not always be able to provide everything. We do recognise that sometimes, inequitable treatment may occur. If this happens we will do our best to rectify the situation and learn from it.

In difficult economic times and with limited resources, it is even more important that we understand the needs of all our customers so that we can provide services that are appropriate to their needs and are delivered in as fair a way as possible within the resources we have.

When we introduce a new policy or service, or make changes to a policy (such as stopping a service or delivering it in a different way) or plan a new project we will think very carefully about how it may make a difference to our customers and staff. This includes considering the potential for adverse impact and to help us understand how we may minimise this, we will ask people who may be affected how it is likely to make a difference to them. We will do our best to make sure that everyone understands and is able to respond to our questions.   

Where a proposed change may have a negative effect we will assess the risks and say how any adverse consequences can be prevented or reduced. This will help us to make sure we provide fair access to services for all our customers whatever their individual circumstances.

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Last updated: 4 January 2012

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