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Council Services:

Report highway defects and enquiries

Please note - Emergency reports are not accepted via online form.

If you consider this report to be an emergency (i.e. a situation which presents an immediate danger) please do not use this form, instead call us on 01522 782070 so we can deal with the issue as quickly as possible.

Please note that Highways and Planning email account will not be monitored during the period of 25th - 30th of December and 1st - 5th of January. You may continue to submit reports using this channel; however they will not be actioned until after the dates above.
If your enquiry is urgent, our telephone line opening hours over the festive period are:
Open 22nd - 24th December, 0800 - 1800
Closed 25th - 28th December
Open 29th - 31st December, 0800 - 1800
Closed 1st - 4th January
Normal opening hours resume on the 5th of January.

Potential emergency reports include (but are not limited to):

  • Deep potholes
  • Trip hazards
  • Missing ironwork/drain covers
  • Exposed wiring (streetlights/illuminated signs)
  • Ragwort
  • Fallen trees/branches in the carriageway
  • Damage to property
  • Risk to life

Should you wish to report a fault which you consider to be an emergency outside normal office hours i.e. Monday to Friday after 6pm or at weekends/bank holidays please contact the Police - in an emergency ring 999 or ring 101 for non emergency.

Lincolnshire County Council endeavour to respond to online/email reports within 5 working days (usually sooner).

Lincolnshire County Council, as Highway Authority, is responsible for managing and maintaining the road network in Lincolnshire. We aim to provide a high quality customer service throughout the county. As part of our commitment to improving services you can report the following types of defects online:-

Report a highway defect

  • potholes
  • pavement/road defects
  • flooding/drainage
  • mud/debris on the road
  • missing/damaged drain or manhole
  • oil spillage/diesel on the road
  • theft of highway equipment
  • overgrown hedges/trees
  • grass cutting
  • winter salt/gritting/snow clearance
  • road signs/white lines
  • obstructed roads/pavements
  • graffiti
  • fly posting
  • grit bin refills
  • and other highway defects

To report any of the above defects complete the online highway defect reporting form.

Report a street light or illuminated sign fault

  • street lights
  • illuminated signs (not traffic signals)

To report problems with these complete the online street lighting fault report form

Report a traffic signal or pedestrian crossing fault

  • permanent traffic signals
  • pedestrian crossings

To report a problem with these complete the online traffic signal fault report form.

Report a Public Right of Way fault

To report a problem on a footpath designated as a public right of way, please use the separate Rights of Way Reporting Form.

Highways, Transport and Environmental Services General Enquiry

If you have a general highway enquiry (not covered by the other online forms) please use the Highways, Transport and Environmental Services General Enquiry form.

As part of our commitment to improving services you can also contact us by telephone or in writing. Our contact information can be found under the contact tab, alternatively, please use one of the online reporting forms above.


  • Highways North

    (covers: Caistor, Gainsborough, Tealby, Market Rasen, Saxilby, Lincoln)

    4th Floor, City Hall

    Lincoln, LN1 1DN

    (Phone lines are open Mon-Fri 8am-6pm. We are closed on bank holidays)

    Tel: 01522 782070

    Fax: 01522 543258


  • Highways West

    (covers: Sleaford, Grantham, Bourne, Stamford, Market Deeping)

    County Offices, Annex C, Eastgate,

    Sleaford, NG34 7EB

    (Phone lines are open Mon-Fri 8am-6pm. We are closed on bank holidays)

    Tel: 01522 782070

    Fax: 01522 553171


  • For telephone enquiries our opening hours are 8am-6pm Mon to Fri (except bank holidays)

    To process any email please include your name, title, and preferred method of contact.

    Lincolnshire Police 01522 532222 or 0300 111 0300.

  • Highways East

    (covers: Louth, Mablethorpe, Wragby, Sutton on Sea, Alford, Horncastle, Skegness, Spilsby, W. Spa)

    LCC Highways Depot, Manby Middlegate, Grimoldby, LN11 8SU

    (Phone lines are open Mon-Fri 8am-6pm. We are closed on bank holidays)

    Tel: 01522 782070

    Fax: 01507 328918


  • Highways South

    (covers: Boston, Kirton, Donington, Spalding, Holbeach and Crowland)

    Municipal Buildings, West Street,

    Boston, PE21 8QR

    (Phone lines are open Mon-Fri 8am-6pm. We are closed on bank holidays)

    Tel: 01522 782070

    Fax: 01205 314572


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Last updated: 17 December 2014

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