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Council Services:

Concessionary travel - bus passes

The English National Concessionary Travel Scheme allows all eligible older and disabled people to travel free on off-peak scheduled bus services anywhere in England.

Off peak hours are between 9.30am-11pm Monday to Friday and all day on weekends and bank holidays. Local Authorities are allowed, at their discretion and own cost, to provide additional concessions for the benefit of local residents which can be subject to change. In Lincolnshire, the County Council currently allows Lincolnshire pass holders to travel free of charge on Local Journeys before 9.30am on weekdays.

Details of the eligibility criteria and other scheme information can be found on this page and in the Concessionary Bus Travel Brochure which can be downloaded from this page.

Who is eligible for a concessionary bus pass

From 6 April 2010 the age of eligibility for women will be pension age and for men it will be the pensionable age of a woman born on the same day. The Pension age for women is rising by five years over a ten year period and the eligible age for a bus pass will rise gradually over this period. The date you will be eligible for a bus pass will depend on the month in which you were born and it will not fall on your birthday.

Enter your date of birth on Directgov’s State Pension Age Calculator to find out when you are eligible to receive a bus pass.

Permanent residents of Lincolnshire who meet specified criteria relating to either age or disability.
Age Criteria: The qualifying age for older men and women is gradually being increased from 60 to 66 in line with changes to the state pension age for women.

The table at the bottom of this page shows when you will qualify according to your date of birth.

Disability criteria: Whilst there are many types of disability only 7 are recognised for the scheme. You must be a person who:

  • Is blind or partially sighted
  • Is profoundly deaf or severely deaf
  • Is without speech
  • Is disabled, or has suffered an injury, which has a substantial and long term effect on your ability to walk
  • Does not have arms or has long term loss of the use of both arms
  • Has a learning disability, that is, a state of arrested or incomplete development of mind which includes significant impairment of intelligence and social functioning
  • Has a moderate to severe disability and would, if applied for the grant of a licence to drive a motor vehicle under Part III of the Road Traffic Act 1988, have your application refused pursuant to section 92 of that Act (physical fitness) otherwise than on the grounds of persistent misuse of drugs or alcohol.

How to apply for your concessionary bus pass

You can apply for a concessionary bus pass in a variety of ways, either:

  • Download your application form via the Downloads below
  • Collect your application form from your local District Council office, library, access centre or Community Group
  • Ring 01522 873700 to request a form by post
  • Request an application form by emailing customer.services@lincoln.gov.uk
  • Collect your application form in person from City Hall, Beaumont Fee, Lincoln, LN1 1DN

Downloaded or hard copy forms must be completed and returned by post with the relevant documents and photograph to the address on the application form. Alternatively visit the Concessionary Fares Team at City Hall in Lincoln who will be able to issue you pass whilst you wait.

Your photograph can be captured at the time of application, but don't forget to bring evidence of eligibility with you.

If you have any questions regarding concessionary travel scheme please use the contact details at the bottom of the page.

All applications should be made via post no earlier than 21 days in advance of your eligibility date. Alternatively, once you have reached your eligibility date you can visit the Concessionary Fares Team at City Hall, Beaumont Fee, Lincoln from Mondays to Fridays between 9.30am and 4pm and apply in person for your pass. Passes can be issued on site.

Please return your completed application together with one recent passport photo and photocopies of your proof of identification and age or disability (as detailed on the application form) to the address below:

POSTAL APPLICATIONS ONLY

Concessionary Fare Office
Crown House
Grantham Street
Lincoln
LN2 1BD

Depending on volumes your pass should be sent to you within 10 working days. If you apply in person at City Hall, Lincoln, passes will normally be issued immediately at the point of application.

How to renew your concessionary bus pass

There is no fee for renewing your pass.

You will need to provide a passport sized photo (unless you are applying in person); plus proof (dated within the last six months) that you are a Lincolnshire resident and that you are of an age or have a disability which will qualify you for a pass.

You can renew your Lincolnshire Concessionary pass by Post, by visiting City Hall or by email to PTU@lincolnshire.gov.uk.

Renewal application forms are available from libraries, District Council offices and can be downloaded below.

Replacing a lost or stolen concessionary bus pass

If your pass has been lost, damaged or stolen, call the Concessionary Fares Team on 01522 873700 or call in at City Hall Lincoln and we will cancel your pass and issue a replacement. There will usually be an administration charge of £10 unless your pass was stolen and you can provide a valid police crime number.

Proof of Residency is required for a replacement pass. This can be proved using an official document with your name and address, e.g. Bank Statement, Utility Bill, Prescription and DWP Correspondence. This however must be dated within the last 6 months. Your Local Council Tax bill for the current year will also be acceptable.

Paying for your lost or damaged concessionary bus pass

Please make all cheques payable to: 'Lincolnshire County Council' or alternatively payment can be made online.

Please go to the Online Payment System and select 'Older & Disabled Concessionary Replacement Pass' from the drop down list to make an online payment for a new pass to replace one that has been damaged or lost.

If paying online you will still need to submit proof of residency before a replacement pass can be issued.

Certain types of services are excluded from the English National Bus Pass scheme which include:

  • Services where most seats can be reserved (eg National Express or other long distance services)
  • Rail replacement bus services
  • Park & Ride services
  • Coach excursions and tours
  • Taxis and private hire cars
  • Trains
  • Certain seasonal services
  • Community Transport Schemes

What proof of eligibility is required?

For all applicants: Proof of Residency is required.

This can be proved using an official document with your name and address, e.g. Bank Statement, Utility Bill, Prescription and DWP Correspondence. This however must be dated within the last 6 months. Your Local Council Tax bill for the current year will also be acceptable.

Plus

For elderly application - Proof of Age must also be supplied by either:-

  • Birth Certificate, Proof of State Pension, Passport, Driving Licence or Prescription

For disability application - see application form for proof of disability required:-

  • A blue badge or higher rate DLA / PIPS would provide sufficient evidence in most cases

You need to fill in an application form and gather the evidence of residency, age/disability as required. You will also need to provide a passport sized photograph if you are submitting your application by post or email. If you are applying in person at City Hall, Lincoln, a photograph can be taken when you apply, but you will still need to bring copies of all other documentary evidence and your application form.

If you previously had a bus pass for your old address (outside of Lincolnshire) you should send your pass back to the address on the reverse of the ticket, advising them that you have moved out of their area.

Frequently asked questions

Do I need to show my bus pass to be able to travel free of charge?

Yes. If the bus is equipped with a card reader simply place the pass flat and face up onto the reader and tell the driver your destination in the normal way. You should see a green light and hear a beep; this shows that your pass is valid. When the ticket has printed you can remove your card from the reader.

If your bus has not yet been fitted with an automatic reader, your pass must be shown to the driver at the beginning of the journey and the destination given. If you have a problem using your pass on the bus or any other issues regarding the scheme please contact the Concessionary Fares Team on 01522 873700.

Persons caught using any travel pass in a fraudulent manner will have the pass withdrawn and may be excluded from the scheme.

What services can I use my pass on?

You can use your bus pass on all local bus services in England but not on the following types of non-standard service:-

  • Services where most seats can be reserved (eg National Express or other long distance services)
  • Rail replacement bus services
  • Park & Ride services
  • Coach excursions and tours
  • Taxis and private hire cars
  • Trains
  • Certain seasonal services
  • Community Transport Schemes

Remember your pass will not be valid in other countries including Scotland & Wales and you will probably not be entitled to any local (discretionary) travel arrangements except those within your home area.

If in doubt, you can check with the service operator or the relevant local authority in the area in which you intend to travel.

Can I use my pass on Taxis/Trains/Voluntary Car Schemes or any other forms of Transport?

You may use your bus pass on certain Park and Ride schemes, if the bus you are boarding is a timetabled local bus, and on CallConnect services operating within the local area. Your bus pass can't be used on the London Underground, site seeing tours, excursions (such as National Express trips), taxis or trains (including rail replacement services) and trams. Voluntary Car schemes and other community transport initiatives are not eligible either.

Where can I travel to using my bus pass?

The national scheme allows pass holders free off-peak bus travel anywhere within England on local bus services. This scheme does not include long distance services such as National Express or travel in Scotland and Wales.

Is there a limit on the number of journeys I can make?

No, you can make as many journeys as you like.

Do I need to pay for journeys before 9.30am?

You can travel free of charge within Lincolnshire before 9.30am so long as you have a 'Lincolnshire' Pass and your journey starts from a point within Lincolnshire. For all other circumstances you will have to pay the appropriate fare for the journey.

How much does it cost to get a bus pass?

Your initial pass and renewals are free of charge. However a £10 charge will be levied to replace lost or damaged passes.

Do I need to bring a photograph if I apply in person?

No. A photographic image of you can be taken when you apply in person at City Hall, Lincoln. There will be no charge for this service.

Once I've applied for my pass how long will it take to come?

Depending on volumes your pass should be sent to you within 10 working days. If you apply in person, passes will normally be issued immediately at the point of application.

I already have a district pass - do I need to change it?

No. If your current pass is of the same design as the one illustrated below with either the name of your District Council or Lincolnshire County Council, it will remain valid until the expiy date.

Specimen Bus Pass 1

Specimen Bus Pass 1

 

However if you have any other style of District pass you need to change it immediately as it is no longer valid.

When can I use my bus pass?

The English National Concessionary Travel Scheme allows all eligible elderly and disabled people to travel free on off-peak scheduled bus services anywhere in England. Off peak hours are between 9.30am - 11pm Monday to Friday and all day on weekends and bank holidays.
Local Authorities are allowed, at their discretion and cost, to provide additional concessions for the benefit of local residents. These local discretions can be subject to change.

Lincolnshire County Council, currently allows Lincolnshire pass holders to travel free of charge on local journeys before 9.30am on weekdays within the county of Lincolnshire. This discretion is not valid in other counties.

Can I have travel tokens instead of a bus pass?

No. Alternative options such as taxi tokens and rail cards are no longer available.

If I don't want to use my pass can I give it to someone else?

No, the pass is only to be used by the eligible person - i.e. the person whose name and picture appears on the front of the pass. Use by any other party would be fraud.

Do you issue Companion Passes and/or can I take a friend?

We do not issue or recognize Companion Passes within the Lincolnshire area. You may take a friend to travel with you on the bus but they will have to pay the appropriate fare for their journey unless they hold a free bus pass in their own right.

I'm moving, what do I need to do about my current bus pass?

If you move to another address in Lincolnshire you should inform us of where you moved from and where you are moving to. We will ensure that your records are updated but you will be ok to use your existing pass until its expiry date.

If you are moving to an address outside of the county you must return your pass to us, advising us that you have moved away from the area. You will then need to apply with the relevant County or Unitary Council covering your new address to issue you with a new pass.

I'm only here for X months a year, am I still eligible?

No. You should only apply for a bus pass from the authority in which your main permanent address is (i.e. where you pay your council tax bill). You will be entitled to use that pass to travel free of charge around the country during off-peak periods. Please note that any local discretions/enhancements to the scheme may only apply in the area in which your bus pass was issued.

How can I find about bus services/timetables for my area?

Full details of bus services and public transport in Lincolnshire are available in both electronic and printed formats free of charge, or by visiting our bus information website.

Our Bus Travel page provides information regarding free bus travel publications and our electronic newsletter for Lincolnshire.Visit Bus Timetables Changes for up-to-date changes to your local bus services.

Information for Lincolnshire and beyond can also be obtained from Traveline on 0871 200 22 33, which operates 7am-9pm providing timetable information for all registered local bus services or visit the Traveline Information webpage.

There are no buses in my area, can you help?

There are relatively few areas in the County without access to public transport. Have you checked the availability of service in your area? (See details in previous answer). Most of the rural areas are covered by CallConnect, a demand responsive bus service (best described as Dial a Bus) - users are able to request journeys at a time to suit them. CallConnect services normally operate 6 days a week - for more information and to book a journey contact 0345 234 33 44. Your pass is valid on CallConnect Services.

In some areas Community Transport Schemes such as Voluntary Car Schemes, Dial A Ride etc. may be available to use. Find community transport here to search for availability in your local area.

I am disabled and no buses are suitable for me to use

A growing number of vehicles are now fully accessible - this means they are wheelchair accessible and often designed to be user friendly with bright grab rails, braille signage etc. There may be an issue if you use a very large powered wheelchair or scooter (due to size/weight restrictions etc.) - if in doubt contact the CallConnect Team on 0345 234 33 44 and someone there will be able to organise a specific assessment for you.

If I have lost/damaged my bus pass or my pass has been stolen. What should I do?

Call the Concessionary Fares Team (01522 873700) or call in at City Hall Lincoln and we will cancel your pass and issue a replacement. There will usually be an administration charge of £10 unless your pass was stolen and you can provide a police incident number.

Proof of Residency is required for a replacement pass.

This can be proved using an official document with your name and address, e.g. Bank Statement, Utility Bill, Prescription and DWP Correspondence. This however must be dated within the last 6 months. Your Local Council Tax bill for the current year will also be acceptable.

If I visit an area that offers additional services, will I be entitled to them?

As a general rule, local authorities will only provide additional services for their own residents. You would be advised to check with the relevant Local Authority for the area that you are proposing to visit.


Eligibility Dates

This table shows the current eligibility dates based on age for the free bus pass under the national concessionary travel scheme.

Date of BirthDate of Eligibility
05/10/52 or beforeAlready eligible
06/10/52 - 05/11/5206/05/2015
06/11/52 - 05/12/5206/07/2015
06/12/52 - 05/01/5306/09/2015
06/01/53 - 05/02/5306/11/2015
06/02/53 - 05/03/5306/01/2016
06/03/53 - 05/04/5306/03/2016
06/04/53 - 05/05/5306/07/2016
06/05/53 - 05/06/5306/11/2016
06/06/53 - 05/07/5306/03/2017
06/07/53 - 05/08/5306/07/2017
06/08/53 - 05/09/5306/11/2017
06/09/53 - 05/10/5306/03/2018
06/10/53 - 05/11/5306/07/2018
06/11/53 - 05/12/5306/11/2018
06/12/53 - 05/01/5406/03/2019
06/01/54 - 05/02/5406/05/2019
06/02/54 - 05/03/5406/07/2019
06/03/54 - 05/04/5406/09/2019
06/04/54 - 05/05/5406/11/2019
06/05/54 - 05/06/5406/01/2020
06/06/54 - 05/07/5406/03/2020
06/07/54 - 05/08/5406/05/2020
06/08/54 - 05/09/5406/07/2020
06/09/54 - 05/10/5406/09/2020
06/10/54 onwards66th birthday

Please note that dates may change if the pension age rises.
Source: State Pension Age Calculator, Gov.UK Website

If you have any questions regarding concessionary travel scheme please use the contact details below..

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Last updated: 13 July 2015

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