Most of the street lighting in Lincolnshire is owned, operated and maintained by the county council. We are responsible for over 63,104 street lights. There are also approximately 14,430 street lights that are owned and maintained by various district councils, town councils and City of Lincoln Council. In addition there are always, at anyone time, approximately 2,800 street lights in existence that have been installed as a result of new developments. Street lights installed as a result of new development will, in due course, be adopted by the county council under agreements as defined in the Highways Act.
County council operated lights can be distinguished by a number painted in black on a yellow background on the column. This number and the location of the light should be used when reporting faults. A fault may be a light out, a light flickering or a light on in the daytime.
Faults on street lights that are owned and operated by the various district, town or city councils should be reported directly to the council concerned. Faults on street lights on un adopted developments should be reported to the developer.
In a few places there are private outdoor lights. These may be owned and maintained by private individuals or shared between groups of dwellings. Others may belong to schools or health authorities. These lights are not on public highways and so the Highway Authority does not have the power or responsibility to attend to them. If there is danger call the police.
What service can I expect?
The County Council’s lights are checked every four weeks during the hours of darkness to identify those that are not working. Repairs to street lights are scheduled into maintenance areas. A repair team visits each maintenance area every two weeks. All notified lighting faults are then attended during these scheduled visits. Dividing the county into maintenance areas and scheduling the repairs does mean that repairs are only carried out during the fortnightly scheduled visit.
Although on average lights are attended in less than five working days, scheduling does, in some cases, mean that it may be more than five days between notification of a fault and completion of a repair. This applies to faults reported by the public as well as those observed by the night time patrols. The exceptions to this response time is where there is a fault with the electricity supply, in such cases the repair time is dependant on the electricity supply company.
How do I report a fault?
For all county council street lights.
Telephone: 01522 782070 between 8am and 6pm, or report the issue online.
Please ensure all the below details are made available otherwise, in a County the size of Lincolnshire we may not be able to find the light and repair the fault
- Nature of the fault
- Defective street light number (black on a yellow background)
- When did you first notice the light was faulty?
- Number of the house outside which the defective street light is located
- Name of the road on which the defective light is located
- Parish or town name
- Your name and telephone number
For street lighting that is not the responsibility of the county council contact your city, district, town or parish council as appropriate.
A street light damaged for example, by a vehicle driving into the column or one that has been vandalised and is electrically or structurally unsafe is classed as an emergency and we aim to get a qualified person on site to make it safe within two hours of notification.
How do I report an emergency?
- During normal office hours phone (01522) 782070 (the same number as faults)
- Out of normal office hours or weekends and bank holidays contact the police on 0300 111 0300.
Please note that the fastest response to emergencies will be by telephone. E-form reports may not be read until it is too late.
Routine faults such as a lamp out are not classed as an emergency and may not be taken by the police.
Emergencies calls are taken for:
- Columns knocked over or in a dangerous condition and likely to cause harm.
- Electrical wires exposed.
- Column door missing.
- Certain defects to safety signs such as school patrol warning.
- Lantern bowl hanging loose.
How do I get my street lighting improved?
The county council does not provide funding for additional street lights but where a local council is prepared to finance new lights then, providing the installation has prior highway authority approval, is on maintained highway and installed to the appropriate specification, the county council, upon completion of the installation, will adopt the light and pay energy and maintenance charges.
The County Council’s Street Lighting Policy is now available.
For more information contact us using the telephone number above or by using the Highways General Enquiry Form