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Council Services:

Apply for a bus pass

The English National Concessionary Travel Scheme allows all eligible older and disabled people to travel free on off-peak (between 9.30am-11pm Monday to Friday and all day on weekends and bank holidays) scheduled bus services anywhere in England.

Local Authorities are allowed, at their discretion and own cost, to provide additional concessions for the benefit of local residents.

In Lincolnshire, the County Council currently allows Lincolnshire pass holders to travel free of charge on local journeys before 9.30am on weekdays.

Eligibility

Residency - Permanent residents of Lincolnshire. This can be proved using an official document with your name and address, e.g. Bank Statement, Utility Bill, dated within the last 6 months. Your Local Council Tax bill for the current year will also be acceptable.

Age Criteria - You no longer receive a pass automatically at the age of 60. The age of qualification is the same for men and women and is linked to the state pension age for women, which is currently being increased to reach 66 by the year of 2020.

To see when you qualify for a free pass on age grounds please visit Directgov’s State Pension Age Calculator and enter your date of birth or alternatively download our Concessionary Bus Travel Brochure below.

Proof of Age must also be included with your application by supplying one of the following Birth Certificate, Passport, Driving Licence Proof of State Pension, or a Doctors Repeat Prescription.

Disability criteria - Whilst there are many types of disability only 7 are recognised for the scheme, a blue badge or higher rate DLA / PIPS would provide sufficient evidence in most cases.

  • Is blind or partially sighted
  • Is profoundly deaf or severely deaf
  • Is without speech
  • Is disabled, or suffered an injury, which has a substantial and long term effect on your ability to walk
  • Does not have arms, or has long term loss of the use of both arms
  • Has a learning disability
  • Has a moderate to severe disability and would, if applied for a licence to drive a motor vehicle, be refused due to physical fitness or other than for the misuse of drugs or alcohol.

To be eligible, your disability must be permanent, have lasted at least 12 months, or be likely to last at least 12 months.

Applying

You can apply for a concessionary bus pass in a variety of ways, either:

  • Apply and renew a pass online using the online portal. (For Older Persons applications and renewals)
  • Download an application form from the bottom of this page.
  • Collect your application form from your local District Council office or library.
  • Ring 01522 550129 to request a form by post
  • Request an application form by emailing Concessionaryfares@lincolnshire.gov.uk

By Post

Downloaded or hard copy forms must be completed and returned by post with the relevant documents and photograph to the address on the application form. New applications should be made via post no earlier than 21 days in advance of your eligibility date. Your pass should be sent to you within 10 working days upon receipt of an application.

Concessionary Fares Team
PO Box 1305
Lincoln
LN5 5RT

Renew

There is no fee for renewing your pass and you can renew up to four months in advance of your card expiring. For an older persons renewal you will need to provide a passport sized photo taken within the last 12 months plus proof of residency if you have changed address since your current bus pass was issued.

For disability pass you will need to provide a passport sized photo taken within the last 12 months, proof of residency if you have changed address since your current bus pass was issued and sufficient evidence of eligibility for the disability category you are applying under.

You can renew your Lincolnshire concessionary pass by post, by email or online portal. Renewal application forms are available to download, or they are available from libraries and District Council offices.

If you would like to apply by email please send the attachments listed below to: Concessionaryfares@lincolnshire.gov.uk

  • A completed application form (This can be either printed off to complete and then scanned as an attachment to your email or you can type your details on the fillable version of the application form, save to your desktop and then attach to your email).
  • A new clear photograph taken on a digital camera, mobile phone or tablet. Your photograph should be similar to a passport style photo ie it must be focused on your face and not contain any background objects, ideally taken against a light background and in colour.
  • Proof of residence in Lincolnshire dated within the last 6 months or your Council Tax Bill for the current year only if you have changed address since your current bus pass was issued.
  • Sufficient evidence of eligibility for the disability category you are applying under. (Disabled person applicant only)

You can also renew your pass using the new Online Portal (For Older Persons applications and renewals). Instructions can be found in the Portal.

Please allow up to 28 days to receive your new pass.

Replace (Lost, Stolen, damaged or faulty Cards)

If your pass has been lost, damaged or stolen, call the Concessionary Fares Team on 01522 550129. There will usually be a non-refundable administration charge of £10 for a replacement unless your pass was stolen and you can provide a valid police crime number.

Proof of Residency is required for a replacement pass if you have moved since your pass was issued.

If you request more than two replacement passes in the same period of the pass, the circumstances may be investigated.

Paying

Make all cheques payable to: 'Lincolnshire County Council' or alternatively payment can be made online.

Go to the Online Payment System and select 'Older & Disabled Concessionary Replacement Pass'. If paying online and you have moved since your pass was issued you will still need to submit proof of residency before a replacement pass can be issued.

Excluded services

  • Services where most seats can be reserved
  • Rail replacement bus services
  • Park & Ride services
  • Coach excursions and tours
  • Taxis and private hire cars
  • Trains
  • Certain seasonal services
  • Community Transport Schemes

Smart buses

To use your pass place it flat and face up onto the reader (found on the top of the ticket machine marked with a symbol) and tell the driver your destination in the normal way.

You should see a green light and hear a beep; this shows that your pass is valid. When the ticket has printed you can remove your card from the reader. You will only need to do this once when you enter the bus.

If your bus has not yet been fitted with the new pass reader, continue to show your pass to the driver as you do now. As long as you have a plastic pass with a rose symbol in the top left hand corner it should work on Smart buses.

If your pass does not work, you may need to show it to the driver. Passes will not work if they have been damaged, have expired or have been reported lost or stolen.

Replacement Card

If you live in Lincolnshire, our Concessionary Fares Team can replace your pass for you, please contact the team on 01522 550129.

It you live outside of Lincolnshire County, you will need to contact the local authority who issued your pass to arrange a replacement.

 

Traveline East Midlands

Plan journeys within South and East England by train or bus, to or from most UK towns.

PLAN A JOURNEY

Transport helpline

Call our team if you need advice about transport for your appointments.

CALL 01522 550129

Online Application Portal

Apply for a bus pass and renew an existing bus pass using the online portal.
(Older Person applications and renewals only).

APPLY

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Last updated: 29 March 2018

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