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Council Services:

Alternative information, communication, and accessible formats

Lincolnshire County Council Adult Care has a duty under the Accessible Information Standard to offer service users information and advice in a way they can understand.

The standard tells us how to make information accessible to our service users and their carers where there is an identified communication need.

Information provided by Adult Care can be given in different formats, some of these include:

  • large print
  • braille
  • easy read
  • audio formats
  • communication via email

Adult Care is also able to support people’s communication needs, some of these include:

  • British Sign Language (BSL) interpreters
  • deafblind manual interpreter
  • advocates

Adult Care provides alternative information and communication formats by identifying, recording, and highlighting your communication needs. Your communication needs are also shared with other relevant professionals when there is permission to do so.

If you need additional help with communication and accessibility of information please contact your relevant worker or the Feedback Team at the Customer Service Centre on 01522 782060.

More information about the Accessible Information Standard, including an easy read document and a fully subtitled BSL video is available on the NHS England website.

Information on Lincolnshire County Council’s foreign language translation can be found on the interpreting and translating webpage.

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Last updated: 12 January 2017

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