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Council Services:

Direct payments

If you are eligible for support after a social care assessment, you will receive a personal budget. You can choose to have your personal budget as a direct payment instead of letting us arrange services for you.

Depending on the amount of money involved this may be paid as a one-off sum or an on-going payment (e.g. monthly for support costs). It is paid directly to you or your representative to give more flexibility over how your care and support is arranged and provided. This allows you to meet your assessed eligible needs and to achieve agreed outcomes.

A prepaid card account will be set up by Lincolnshire County Council for on-going direct payments, unless it has been agreed that you will set up your own separate bank account.

Direct payments are voluntary, and you need to request or agree to have one. People often have the most choice and control over how their care and support needs are met if they receive their budget as a direct payment. If you choose a direct payment we will ensure you get the information and help you need to take a direct payment and make the most of your personal budget. Alternatively, if you choose not to have a direct payment we can arrange support services for you. If you decide to have direct payments, you can change your mind about this at any time. If you no longer want direct payments, you can contact the Customer Service Centre and tell them you would like us to arrange services instead.

The choice and control that a direct payment enables is an attractive option for many people. However, some people may be unsure whether they want or could manage a direct payment. In these cases, the council can provide you with a mixed package of care.

A mixed package of care may consist of a smaller direct payment, with some care and support arranged by the council or a provider. This allows people to try out direct payments, before deciding whether to receive their entire personal budget as a direct payment.

If you aren’t able to, or don’t want to manage your own finances, it’s possible for another person to manage the direct payments on your behalf.

Managing direct payments for someone else

If you want a direct payment, but do not wish to manage it yourself, a “nominated person” can receive the direct payment and manage it on your behalf.

If a person lacks capacity an “authorised person” can request a direct payment and manage it on their behalf; this will usually be a carer, family member or friend.

An “authorised person” receiving a direct payment on behalf of someone else who lacks capacity must:

  • act in the best interests of the person who lacks capacity
  • make sure that the person has as much input as possible into decisions that affect them
  • let social services know as soon as possible if it seems that the person might be regaining the mental capacity to make their own decisions

If you would like to find out about managing Direct Payments for someone you care for, please contact the Customer Service Centre on 01522 782155 or

Penderels Trust works in partnership with Lincolnshire County Council to support adults and children who receive a direct payment in the county. They can discuss the levels of support and the services that they offer. This may be from solely information and advice on becoming an employer through to their PA finder, Good Employer Workshops, recruitment, payroll or in some instances, managed accounts.

For further information on direct payments and financial information you can view our Direct Payment and Easy Guide. This includes more information on direct payments. You can also view the Non-Residential Adult Care Contributions Policy Information Pack which includes information on any charges and contributions towards the cost of your care.


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Last updated: 18 December 2017

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