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Council Services:

Keeping carers and those they care for safe

Lincolnshire County Council has the statutory responsibility for keeping people safe. In these situations professionals will identify what outcomes the carer wants and how best to respond in a safeguarding situation. This will be done in a way that enhances involvement, choice and control as well as improving quality of life, wellbeing and safety for the carer and the person they care for.

You should contact the police by dialling 101 for anything that is not an emergency or dial 999 in an emergency.

Carers can experience abuse from the person they care for or their emotional and physical wellbeing can suffer as a direct result of their caring role. The risk of this increases when the cared for person:

  • Has needs that exceed the carer’s ability
  • Does not consider the needs of the carer
  • Treats the carer with a lack of respect and courtesy
  • Rejects help and support from outside the home
  • Refuses to be left alone
  • Is angry about their situation
  • Has sought help but did not meet the criteria
  • Doesn’t understand their actions/impact

There is also the risk of abuse to the cared for person by the carer, which is often unintentional. This may arise due to the pressure of the caring role through tiredness, illness, capacity or lack of information on how to care.

If you think someone is abusing you or the person you care for then it is very important that you tell someone as soon as possible, even if you are caring for a child or young person. If the person you care for has aggressive behaviour towards you, you should seek help as soon as possible.

Likewise, if you feel that you are under great strain or stress and are becoming worried that as a result you may hurt the person you care for; seek assistance as soon as possible. This should be someone you trust that supports you. You can contact the Lincolnshire Carer Service on weekdays, 8am to 6pm on: 01522 782224.

It is essential that any allegation of abuse is taken seriously however insignificant it may seem at the time. If you are an adult or are worried about an adult then you can contact the Lincolnshire County Council Customer Service Centre Monday to Friday, between 8am and 6pm on 01522 782155 or email If you are a young carer or are worried about a young carer then you can contact the council on 01522 782111 or email

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Last updated: 14 September 2017

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