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Council Services:

Tell Us Once

In Lincolnshire we offer a free, secure and confidential optional service called Tell Us Once immediately following a death registration.  

Losing a loved one is hard enough without the stress of the paperwork and telephone calls you will need to make. Research has shown that the average bereaved family contacts central and local government seven or eight times following bereavement. 

Tell Us Once and the registration service aims to ease this burden, via computer, allowing you to tell multiple government agencies about a death at the same time, making it easier and less stressful.

By law, a death in England or Wales must be registered within five days in the district in which it takes place.


You can also book an appointment by calling 01522 782244 between 8am and 6pm Monday to Friday and 9am and 4pm on Saturdays.

The Tell Us Once service will be explained when you contact us to make an appointment and, if required, can pass details to the following departments:

  • Adult Social Services
  • Attendance Allowance
  • Blue Badge parking permit (Please bring the Blue Badge with you if available)
  • Child Benefit
  • Child Tax Credit
  • Children’s services
  • Council housing
  • Council tax
  • Council Tax Benefit
  • Disability Living Allowance
  • Driver and Vehicle Licensing Agency
  • Electoral services
  • Employment Support Allowance
  • Housing Benefit
  • Income Support
  • Job Jobseeker’s Allowance
  • Library services
  • Overseas Health Team
  • Owe payments to council
  • Passport Service
  • Pension, Disability and Carers Service
  • Personal taxation
  • Tax help for older people
  • War pensions scheme
  • Working Tax Credit

The relevant departments, we notify on your behalf, will contact you directly if they need any more information to process any changes in circumstances.

If you wish to use the service, it would be useful to bring the following information with you:

  • Deceased’s National Insurance Number
  • Deceased’s surviving husband, wife or civil partner’s National Insurance Number OR next of kin’s National Insurance Number
  • Next of kin’s name, address and telephone number
  • Information about any benefits and services the deceased may have been receiving (e.g. state pension, income support, housing benefit, library card etc)
  • Name and address of the person dealing with the deceased’s estate (if different)
  • Driving licence (if held), or driver number if licence not available
  • Passport (if held) or passport number if passport not available
  • Blue badge (if held)

If you are unable to locate any of this information/documents in time for your appointment, don’t worry, you will still be able to use the service later by telephone. The registrar will give you a unique reference number and a telephone number to call.

The Tell Us Once service is determined by the usual address of the deceased.

When you leave the death registration appointment, you will be given a letter with a reference number, this shows the departments we have notified on your behalf, together with contact details in case of a query.

We will treat all your information securely. The organisations that we give your information to will use it to update their records, but only as the law allows.

The Tell Us Once service is a project between county council, district and borough councils and departments across government.

Bereavement Guide

Lincolnshire County Council’s registration service has produced a guide to help you through the difficulty of losing a loved one.


Need an appointment?

For your convenience, you can book an appointment to register a Birth or Death online.


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Last updated: 30 June 2016

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