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The Customer Service Centre

Our promise

The Councillors and employees of Lincolnshire County Council are committed to providing a first class service to the residents and businesses of Lincolnshire. Our promise is to provide you with the best possible experience however you choose to get in touch with us when you require our services. We recognise our duty to deal with all our customers fairly and value their diversity. You are at the heart of everything we do.

Our principles

  • We put you, the customer, at the centre of our organisation 
  • We regularly seek your views 
  • We aim to resolve your queries at the first point of contact 
  • We offer different ways of getting in touch, which are easy and convenient for you and we set appropriate standards of service to ensure this happens 
  • We ensure customer service is at the forefront of our planning 
  • We work with our partners to achieve our promise of delivering a first class customer service 
  • We serve you with integrity, fairness, honesty and take our responsibilities seriously 
  • We strive to improve all the time and put things right if they go wrong

Our staff

When you contact our Customer Service team they will:

  • Be polite, helpful and treat you with respect 
  • Listen carefully to understand your needs 
  • Give you their name or wear a name badge to identify themselves 
  • Inform you of the actions they have taken or will take

When you contact us

Our aim is to bring your reason for contacting us to a satisfactory conclusion as often as possible when you first contact us.

By email our Customer Service email address


When you send us an email we will:

  • Send an automatic response to let you know that your email has been received 
  • Contact you the next working day to reassure you that your email is now being dealt with 
  • Inform you of developments if our Customer Service team needs to redirect your query to a more suitable department  

By telephone

When you telephone us, we will:

  • Aim to answer your call promptly (within an average of 15 seconds) 
  • Always aim to be polite, courteous and knowledgeable 
  • Deal with your call for as long as is necessary

Please follow this link to see a full list of our contact numbers.

By letter

When you write to us we will:

  • Acknowledge receipt of your letter within five working days from the date we receive it 
  • If immediate action is not possible, an interim response will be sent within 10 days, informing you of what is happening and when the matter will be dealt with

Lincolnshire County Council, Freepost, DC867, Lincoln, LN1 1BR

Your county councillor

  • Your councillor is there for you. For the name and contact details of your local county councillor please: 
    View details on our website at 
  • Telephone our Customer Service team on (01522) 782060

Compliments, comments and complaints

At Lincolnshire County Council, we aim to give you an excellent level of customer service. As a public service we want to make sure that our customers are happy with all of our services all of the time. To help make this happen we want to hear from you.
Please let us know what you think of the service you have received, whether it is good or bad. If you have got a comment or a suggestion about how our services can be improved we want to know about it.
Information about the Compliments, comments and complaints procedure is available:

  • At our website: 
  • In leaflet form at any of our county council offices
  • Via telephone through our customer service centre on (01522) 782060

Please follow this link to see a full list of our contact numbers.

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Last updated: 22 July 2016

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