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Contact the Council

The Customer Service Centre (CSC) delivers advice and information on council services and forwards service requests where necessary.

How you can contact the Customer Service Centre?

To get in touch, fill in our online form…

The following is a list of useful phone numbers:

Adult Care Services

Social care services for adults
(8am-6pm Monday to Friday)

01522 782155

For out-of-hours emergencies:
01522 782333

Children's Care Services

Social care services for children
(8am-6pm Monday to Friday)

01522 782111

For out-of-hours emergencies:
01522 782333

Blue Badges

Information about parking concessions available in Lincolnshire. (8am-5pm Monday to Thursday and 8am-4.30pm Friday)

01522 782232

Customer Feedback

For Lincolnshire development, Freedom of Information, compliments, comments and complaints. (8am-6pm Monday to Friday)

01522 782060

Subject Access Request

Access to personal information held by Lincolnshire County Council.

01522 554011

Cultural Services

Information on museums, heritage attractions and archives
(9am-5pm Monday to Sunday)

01522 782040


The first point of contact for educational services for children 4 to 18 years of age.
(8am-6pm Monday to Friday)

01522 782030

Family Information Service

Advice and information for pre-school placements, childminders and nurseries.
(8am – 6pm Monday to Friday)

0800 1951 635

Fostering and Adoption enquiry line

The first point of contact for customers enquiring into fostering or adoption.
(8am-6pm from Monday to Friday)

0800 093 3099

Highways and Planning

Enquiries about roads, footpaths, street lighting, recycling and environmental services.
(8am-6pm Monday to Friday)

01522 782070

Highways and Planning - Emergencies

To report a Highways emergency outside of the hours 8am-6pm Monday to Friday, contact Lincolnshire Police on: 101

Lead Local Flooding number

To report instances of surface water flooding in the county.

01522 782082


Dealing with book renewals and reservations, PC booking and other enquiries.
(9am-5pm Monday to Sunday)

01522 782010

Lincolnshire Community Assistance

To help people going through unexpected difficulties and who need urgent assistance.(8:30am-4:30pm Mon-Thurs 8:30am-4pm Fri)

01522 716040

Lincolnshire Road Safety Partnership

Provides bookings and advice regarding the National Speed Awareness Course.
(8am-6pm Monday to Friday)

01522 782068


Point of access for those with hearing impairments.
(9am-6pm Monday to Friday)

01522 552055

Registrations and Celebratory Services

Registration of births, deaths, marriages and civil partnerships.
(8am to 6pm Monday to Friday)

01522 782244

Tourism Development

Provides information about tourism in Lincolnshire.
(9am-5pm Monday to Sunday)

01522 782332

Wellbeing Service

Helping people aged 18 and above to live independently (9am – 5pm Monday to Friday)

01522 782140

Lincolnshire Carers Service

Provides information and support for carers.
(9am-6pm Monday to Friday)

01522 782224

For out-of-hours emergencies:
01522 782333

Write to us:

Customer Service Centre
Serco on behalf of Lincolnshire County Council
Thomas Parker House
13/14 Silver Street

For any other enquiries:

Please contact us by telephone on 01522 552222.
8.45am - 5.15pm Monday to Thursday
8.45am - 4.45pm Friday
Or fax on 01522 516137.

E-mail us:

Non-Social Care enquiries:

Social Care enquiries:

To report a domain name for abuse, phishing or spam, please

Making a complaint

Please use the appropriate form on the Compliments, comments and complaints page

Other queries

If you are a Solicitor, or a claimant, wishing to submit a personal injury claim against the Council, please submit your CNF using the portal. Lincolnshire County Council is registered as a compensator, with reference G00297.

Lincolnshire County Council’s civil emergency number is 01522 782 230 please note this line is ONLY open for civil emergencies. If your call is an emergency and you require an emergency response from Police, Fire or Ambulance please dial 999. For further information on a civil emergency please visit our website Lincolnshire Prepared.

The council aims to answer all customer queries with 3 working days.

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Last updated: 24 August 2017

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