Business and consumer advice and support

Support with your shopping

Many supermarkets are supporting vulnerable and older people by offering protected shopping times and other options:

  • Tesco - Elderly or vulnerable customers can shop between 9am-10am every Monday, Wednesday and Friday morning.
  • Morrison's - Providing individual support to elderly or vulnerable customers in stores (using volunteers). They are also offering a Food Box delivery of essential items and also offer a limited delivery service for 70 essential items.
  • Sainsbury - Elderly, disabled customers and carers can shop between 8am-9am on Mondays, Wednesdays and Fridays.
  • Iceland - Elderly or vulnerable people can shop between 8am-9am from Monday to Saturday.
  • Marks and Spencer - Elderly or vulnerable people can shop for the first hour of the day once doors are open on Mondays and Thursdays.
  • Waitrose - Elderly or vulnerable people or carers can shop every day for the first hour of the day once doors are open.

If you are isolating and someone is helping with your shopping there are several payment options. You will need to check with each shop to see which methods they support.

  • Vouchers - Marks and Spencers, Asda, and Co-op allow vouchers to be bought which you can pass to a volunteers shopping on your behalf.
  • Supermarket click and collect service – you can place the order online and share a reference number with the volunteer who can go and collect the shopping on your behalf.
  • Phone, pay and collect – check if your local shop will allow you to place an order for shopping and make payment over the phone. When it's ready, the volunteer can then go and collect on your behalf.
  • Payment over the phone at check out – this allows the volunteer to go to a local store, collect items and then payment details can be taken over the phone by the shop assistant.
  • Prepaid cards – if you have a physical prepaid card, you can give this to the volunteer to pay for your shopping. They will need to collect in advance and return when finished
  • Paying with cash – ensure the volunteer comes to you beforehand to collect the cash before going shopping. Once they return make sure they a receipt for the goods purchased.
  • Cash access scheme – if your bank allows, you can ask for a one-time barcode to be issued and sent via text, email or post for a stipulated amount.