Business and consumer advice and support

Help with utilities

If you are struggling to pay your bills, the government has launched an emergency package with energy suppliers.

This is to help ensure you don't face any additional hardships in heating or lighting your home during the coronavirus outbreak.

If you are struggling with money problems or are repaying a debt, options will include:

  • reviewing bill payment plans, including debt repayment plans
  • payment breaks or reductions in how much you pay
  • giving you greater time to pay
  • in some cases access to hardship funds

For general advice on household energy bill support, Ofgem have a Who to contact if it's difficult paying bills guide.

If you are a business finding it hard to pay bills, the government has published advice on support for businesses, including available grants.