Health advice and support

Keeping Lincolnshire Safe

You can help keep Lincolnshire safe and prevent new outbreaks by following these steps:

Wash your hands

Wash your hands with soap and water more often than usual, for at least 20 seconds. Use hand sanitiser if soap and water are not available.

You should always wash your hands or use hand sanitiser after coughing, sneezing and blowing your nose, before you eat or handle food, or when you get to work or arrive home.

Keep your distance

You should only have close social contact with others in your household and support bubble. 

Keep two metres away from all others, or at least one metre when you can take other precautions, such as wearing a face covering or not sitting face-to-face with someone.

Information on what you can and cannot do, as well as how to stay safe outside your home can be found on the GOV.UK website.

Wear a face covering

In England you must wear a face covering by law in the following settings:

  • public transport
  • indoor transport hubs (airports, rail and tram stations and terminals, maritime ports and terminals, bus and coach stations and terminals)
  • shops and supermarkets (places which are open to the public and that wholly or mainly offer goods or services for retail sale or hire)
  • indoor shopping centres
  • banks, building societies, and post offices (including credit unions, short-term loan providers, savings clubs and money service businesses)

From 8 August 2020, you will be required to wear a face covering in more indoor settings such as:

  • museums
  • cinemas
  • libraries
  • places of worship

Read the full list of locations.

Get tested

If you show any of the symptoms of Covid-19, including:

  • a new continuous cough
  • high temperature
  • a loss of, or change in, normal sense of taste or smell (anosmia)

You should order a test immediately.


As soon as you show symptoms or test positive for Covid-19 you must self-isolate for at least 10 days from when your symptoms started.

If you live with others and you or one of them have symptoms, then all household members must stay at home for 14 days (the 14-day period starts from the day when the first person in the house became ill).

Further advice on self isolation.

Sign up for test and trace

The NHS test and trace service ensures that anyone who develops symptoms of coronavirus (COVID-19) can quickly be tested to find out if they have the virus, it helps trace close recent contacts of anyone who tests positive for coronavirus and, if necessary, notifies them that they must self-isolate at home to help stop the spread of the virus.

If you are contacted by the NHS as a contact:

  • you will be alerted by the NHS test and trace service if you have been in close contact with someone who has tested positive for coronavirus - you will be told to begin self-isolation for 14 days from your last contact with the person who has tested positive
  • it’s really important to do this even if you don’t feel unwell because, if you have been infected, you could become infectious to others at any point up to 14 days
  • your household doesn’t need to self-isolate with you, if you do not have symptoms, but they must take extra care to follow the guidance on social distancing and hand washing and avoid contact with you at home
  • if you develop symptoms of coronavirus, other members of your household must self-isolate immediately at home for 14 days and you must book a test

Further information about test and trace.

View all national guidance

Mental health

If you have to stay at home because of coronavirus, it's important to take care of your mental health. 

For tips on how to keep on top of your mental wellbeing and cope with how you may feel while at home, visit Every Mind Matters.

Other help and support is available:

  • Domestic Abuse - ensuring victims and survivors of domestic abuse feel safe
  • Kooth - online support for young people
  • MIND - coronavirus and your wellbeing
  • NHS every mind matters - advice and practical support
  • Mental Health Foundation - looking after your mental health 
  • Age UK - coronavirus (COVID-19) advice and guidance
  • Young minds - what to do if you're anxious about coronavirus
  • British Red Cross - emotional and practical support
  • Lincolnshire mental health emotional wellbeing helpline - 0800 001 4331 (open 24/7)
  • Night Light service - trained volunteers who are supporting those who are struggling with their mental health through providing virtual cafes and regular phone calls

Staying active

It's important to stay active both for your physical and mental health.

When exercising out of your house you should:

  • only be with other members of your household or support bubble and if on your own one member from another household
  • remember to stay at least two metres away from others unless they are from your household or support bubble 
  • keep to designated paths and public rights of way at all times
  • consider wearing gloves if you have to open gates or go over stiles
  • wash your hands thoroughly for at least 20 seconds when you return home

You should follow the government's advice on social distancing whenever you are out of the house.

Here are some useful resources to help you stay active even when you are at home:


Due to a higher increase in demand during the current COVID-19 pandemic the following advice has been issued.

  • allow seven days between ordering your prescription and collecting from a pharmacy
  • do not over order
  • do not ring the pharmacy to see if the prescription is ready
  • if you try to collect a prescription before it is ready you may be asked to call back
  • if your prescription is urgent that day go to the pharmacy and they will complete it as soon as possible
  • if your surgery/NHS message to say your prescription has been done, give the pharmacy seven days to get it ready unless urgent

You can also order your repeat prescriptions:

  • online – visit your GP Practice website for more information
  • NHS App
  • through the post – to your GP Practice

If you are self-isolating and have no-one who can order online on your behalf please visit the Government's extremely vulnerable page or call 0800 0288 327.

Befriending organisations

Several organisations have dedicated services for befriending, online chat or telephone support for many different topics.

They can help if you are feeling lonely, need friendly support, or just want someone to have a chat with.

Sexual health

Unfortunately, due to COVID-19 restrictions, Lincolnshire Integrated sexual and reproductive health services (LiSH) are unable to provide their regular clinics.  

All contact with patients will be made through the Central Booking Line: 01522 309309  (8am -7.30pm Mon-Fri).

A telephone consultation will be offered and if following this LiSH needs to see the client in person, an appointment will be offered.

LiSH Clinics offer free non-judgemental, confidential services to provide:

  • contraception
  • diagnosis and treatment of sexually transmitted infections
  • HIV counselling
  • testing and treatment and advice on sexual health concerns, including psycho-sexual counselling

They may also be able to post out or arrange for collection of sexually transmitted infection test kits and/or contraception. 

A free text service is available for sexual health questions and advice (Lincolnshire residents, aged 13-19): Text 07520 649893

At the present time, patients who do attend without prior triage will not be seen to protect LiSH staff and vulnerable client groups.

If you have a need that is not urgent, please consider whether this can wait until the coronavirus outbreak is over.

General practice remains open to provide contraception, including emergency contraception, using triage and telephone consultation with face to face appointments when necessary.

Pharmacies that are commissioned to provide emergency contraception are also open.

For information about contraception, abortion, sexually-transmitted infections, HIV and sexual assault during Covid-19, visit the Sexwise website.

Support for the clinically extremely vulnerable

If you are classed as clinically extremely vulnerable (CEV), from 1 April 2021 you are no longer advised to shield.


  • keep the number of social interactions you have low
  • reduce the amount of time you spend in settings where you are unable to maintain social distancing
  • continue to work from home where possible

If you cannot work from home you should attend your workplace. Your employer is required to take steps to reduce the risk of exposure to COVID-19 in the workplace. They should be able to explain the measures they have put in place to keep you safe at work.

The Coronavirus Job Retention Scheme (furlough) has been extended until 30 September. As has the Self-Employment Income Support Scheme (SEISS). You may continue to be eligible throughout this period.

From 1 April you will no longer be eligible for Statutory Sick Pay (SSP) or Employment and Support Allowance (ESA), on the basis of being advised to shield.

CEV pupils and students should return to school or other educational settings.


We will continue to provide support to follow shielding advice until 31 March. Supermarkets will also continue to provide support.

If you have already registered, supermarkets will continue to offer priority access to delivery slots until 21 June. If you have yet to register for support but are in need, you can register online by 31 March.

If you have any further questions you can contact us through the Covid-19 helpline on 01522 782189.

Full guidance can be found at

Test and Trace local support

If you get a positive test, NHS Test and Trace will contact you and ask you to share information about yourself (symptoms, employment, activities etc.) and on the contacts you have had with other people just before or after you developed symptoms.

If NHS Test and Trace calls you by phone, the service will be calling using either a local Lincolnshire 01522 number or the national phone number 0300 0135 000. 

If one of our contact tracers cannot get hold of you, or you wish to verify a call we make, you will be provided with the following number to call back: 01522 552392. This call will be answered by a member our local Test and Trace team.

View full details on Test and Trace.

View our Covid-19 response privacy notice.

Covid-19 vaccinations

You will be contacted by the NHS, but not necessarily your practice, when it is your time to attend for the vaccination.

What to expect

Find out what to expect with the vaccination.

Who is eligible?

Find out who is eligible for the vaccination.

If you are not eligible yet, please wait to be contacted. The NHS will let you know when it’s your turn to have the vaccine.


You have the choice to either:

  • Have your vaccination at a Local Vaccination Site via your local GP services, who will contact you directly if they haven’t already done so, or;
  • Book an appointment at a Large Vaccination Centre, either via online Book a coronavirus vaccination – NHS ( or the national telephone number 119.

If you receive the letter but have already booked your vaccination, you do not need to do anything else – you can ignore the letter and attend for your vaccination as per your appointment.

You should only attend if you have an appointment booked – you will not be vaccinated without an appointment. 

If you are experiencing covid symptoms of any kind, or self-isolating, please do not attend for vaccination. You will be rebooked when it is safe for you to attend.

Find a full list of vaccination sites in Lincolnshire.

Travelling to a COVID-19 Vaccination Centre

Before you make you vaccination appointment, there are a few things to consider, such as:

  • how you'll get there
  • what day and time is likely to be easiest for you
  • can someone in your household or support bubble take you
  • use public transport if needed - bus and taxi operators are following covid-safe guidelines but make sure you wear your mask and sanitise your hands before and after your journey
  • if you need accessible transport, many taxi companies have suitable vehicles

If you need further advice on transport options, The Lincolnshire Transport Helpline provides information and advice on a wide range of transport options including community car schemes and CallConnect - find out your travel options here or call 0345 456 4474 (Mon-Fri 9am – 6pm, Sat 9.30am – 4pm).

If you book your vaccination appointment and then find you can't get there, you can re-arrange your appointment for a different time or venue.

Further information

COVID 19 vaccination in Lincolnshire FAQs.