Get help and advice in an emergency

What to do when an emergency happens

In a major emergency, if you are not involved in the incident, but are close by or believe you may be in danger, the best advice is to go inside a safe building.

Stay inside until you are advised to do otherwise, and tune in to local radio or TV for information.

  • Make sure 999 has been called if people are injured or if there is a threat to life
  • Do not put yourself or others in danger
  • Follow the advice of the emergency services
  • Try to remain calm and think before acting, and try to reassure others

If you are at home when an emergency happens:

  • Bring your family and pets inside
  • Lock doors, close windows and air vents
  • Turn off fans, air conditioning and forced air heating systems
  • Go into an interior room with few windows, if possible
  • Watch TV, listen to the radio or check the Internet often for official news and instructions as they become available
  • Locate the electric, gas and water shut-off valves
  • Keep necessary tools near gas and water shut-off valves
  • Teach family members how to turn off utilities
  • If you turn the gas off, a professional must turn it back on. Do not attempt to do this yourself. Phone Corgi on 0870 401 2300 and for the Electrical Contractors Association 020 7313 4800