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FAQs - Secondary School Transport

When should I apply?

You can apply for transport at any time. You should apply for transport before the end of the school year for the upcoming September. Please be aware that if School Services do not receive your application by 31st July we cannot guarantee that transport will be in place for the start of the new academic year.

You may apply for transport through the secondary transfer process. On the ‘Offer Response Form’ there is a section titled ‘Transport Information’. When completing this form, if you would like to apply for transport, you must tick the box to indicate you would like to be considered and then tick the box by the reason why you are applying for transport.

During the months of August and September, the office is exceptionally busy. Applications could take longer than normal to process. To ensure travel arrangements are in place for the start of term we strongly recommend that you return your application before 31st July.

Can apply for both of my children on the same form?

No, if you have more than one child needing transport, please complete a separate form for each child.

How long will it take to process my application?

We aim to process an application form within 5 working days. However, sometimes it can take several days before a decision is made if we need any additional information - particularly during school holidays. Transport Services Group also aim to make the travel arrangements within the next 5 working days.

What if my local school does not have a place for my child?

(Please be advised, this only applies to mid-year admissions)
If your child cannot get a place at the nearest or transport-designated school then transport may be given:

  • to the next nearest school with a place
  • if your home is over the qualifying distance from that school
  • and we can confirm that the local school is full in the relevant year group concerned.
  • When applying for transport under these circumstances please enclose with your application any refusal letters from schools you have applied to.

If there are no places in your local school or you have any queries about admission to schools/academies, please contact the Admissions Team for advice. They can be contacted on 01522 782030 or you can find more details under the Contacts tab above.

The fact that a school is full is only taken in to account when a child is starting at a school. If you choose to put your child in an alternative school and then later find that the designated school is full, your child will not then become entitled to transport.

What if my child has a medical condition which prevents them walking to school?

If you live less 3 miles from the secondary school but your child has a medical condition which prevents them walking to school, you may apply for transport in the usual way.

We will consider an application for transport in these circumstances if you include medical evidence from the student’s GP or consultant in support of the application. We look at how detailed and specific this evidence is in relation to the child’s medical condition. The fact that medical evidence is sent with an application does not automatically mean the child will be entitled. If you do not send medical evidence with your application your request may be refused.

Transport that is given on medical grounds is reviewed regularly and you will be asked to provide updated medical evidence.

I need a replacement bus pass, how do I get one?

You can purchase a replacement bus pass online here, using our Online Payments system.

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Last updated: 10 June 2011

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