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Council Services:

About the Wellbeing Service

The Wellbeing Service is designed to promote confidence in living independently. If you or someone you know is aged 18+ and needs a little support, get in touch to see how we can help.

Following assessment, the range of services we can offer are handholding support (generic support), simple aids to daily living, minor adaptations, Telecare, 24-hour responder, monitoring of Telecare alarm and signposting.

To make a referral to the Wellbeing Service, call 01522 782140.

Principles of the Lincolnshire Wellbeing Service

The Wellbeing Service should:

  • be preventative. It should enhance wellbeing, and reduce or delay escalation to statutory support services.
  • improve accessibility to support services when they are needed.
  • deliver services that are tailored and fit for purpose.
  • allow equal opportunity regardless of location within Lincolnshire.

Brief overview of the Wellbeing Service

Accessing the service and assessment

Your assessor will work with you to identify the intended outcomes and how they may be achieved. The assessment may result in receiving a service directly from the Wellbeing Service, or it may be that we support you to access specialised services.

Generic support

A brief period of support to achieve person centred outcomes, it is preventative by nature and will focus on promoting independence.
Some of the things we may be able to support you with include:

  • exploring the options available to you
  • access to befriending services
  • access to activities provided by local clubs, voluntary or community organisations
  • secure and maintain appropriate housing
  • home management and lifestyle skills
  • managing your finances and benefit claims.

Aids and adaptations for your home

We can supply and install low cost equipment, for example kettle tippers, key safes and raised toilet seats, and we can supply and fit equipment which requires minor adaptations to your home, including grab rails, hand rails, second banister rail and alterations to steps.

Telecare and Wellbeing Response services

We can supply and install Telecare equipment which is linked to a 24 hour monitoring centre. Telecare can help you to live independently at home safe in the knowledge that help can be summoned quickly when needed. Our Wellbeing Responders can be alerted through our Telecare Service and offer a 24 hour 7 day a week service, attending a person’s property for non-medical emergencies.


Charges for each service are reviewed each financial year. This year, the charges are:

Generic SupportFree
Installation of equipmentFree
EquipmentCost of equipment only (either rental or purchase)
Monitoring of Telecare£0.36 + VAT per week
Wellbeing Response£1.50 per week


Who delivers the Wellbeing Service on behalf of Lincolnshire County Council?

  • Boston Borough - provided by Lincs Independent Living Partnership
  • East Lindsey - provided by East Lindsey District Council Wellbeing Service
  • Lincoln City - provided by Lincs Independent Living Partnership
  • North Kesteven - provided by North Kesteven District Council Wellbeing Service
  • South Holland - provided by Lincs Independent Living Partnership
  • South Kesteven - provided by Lincs Independent Living Partnership
  • West Lindsey - provided by Lincs Independent Living Partnership

Lincs Independent Living Partnership is a consortium of providers bringing together a wide range of experience and skills. The Wellbeing Service provided by Lincs Independent Living Partnership is made up of:

Mears Care Ltd provides county wide monitoring of Telecare Alarms.

Visit the One You website

Modern life makes it hard to be healthy. The good news is we can fight back. One You is here to help you get back to a healthier you.


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Last updated: 10 November 2016

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