Book an offenders' course

NDORS terms and conditions

Our terms and conditions relating to all National Driver Offender Retraining Scheme (NDORS) courses:

  1. You must check all documentation sent to you.  Contact Lincolnshire Road Safety Partnership (LRSP) [email protected] if you have not received your confirmation email.
  2. The course fee is payable by debit or credit card at the time of booking. Cash payments are only accepted by making a booking at the LRSP offices in Lincoln during normal office hours.
  3. All changes made by you to the date and time of a booking are subject to the police deadline for completion, availability and charges. Information on fees and charges can be found at the end of this document.
  4. It is essential that identification can be made prior to entry to a course. If a piece of clothing inhibits this identification the trainer will ask the client to remove or adjust the garment to enable the identification to take place. A private space can be made available if required.
  5. Disqualified drivers or riders are not eligible to attend any NDORS course. If your driving licence has been suspended or revoked, you must notify LRSP and the referring Police authority immediately. LRSP will cancel your course place and refund any monies paid.
  6. You must bring a valid photocard driving licence or your paper licence and another form of photographic ID. If you fail to produce the required documentation, you will not be admitted.  Re-bookings will be subject to the police deadline for completion, availability and charges (see Point 3). If you cannot provide a valid driving licence or photographic ID, contact LRSP on 01522 805940 for advice. Valid IDs include:
    • valid passport
    • expired passport
    • valid photographic EU or Swiss national identity card
    • valid armed forces identity card
    • valid police warrant card or badge
    • valid employee's identity pass
    • citizen card
    • valid photographic firearm or shotgun certificate
    • valid government-issued identity card
    • SMART card
    • electoral identity card
    • photographic disabled badge
    • NUS photographic card
    • photographic university or college ID card
    • company ID card of a nationally-recognised company (photographic)
    • council-issued bus pass
    • pension book
    • Young Scot card
  7. You must arrive 15 minutes before the start time to allow for registration. Late arrivals will not be admitted. If entry is refused you must take further action within 72 hours. You may rebook with LRSP or another service provider, subject to the police deadline for completion, availability and charges (see Point 3).
  8. Satisfactory completion of the course is dependent upon attendance throughout the duration of the course and making a full and positive contribution. Disruptive behaviour, wilful non-compliance or wilful misbehaviour is not acceptable. If you leave the course before it finishes, it will classify as a non-completion. You will receive a part refund (see Charges and refunds. If you leave the course before it finishes due to extenuating circumstances, you must inform the trainer immediately and rebook your course within 72 hours, subject to the police deadline for completion, availability and charges (see Point 3).
  9. In order to access and participate on an online course (not applicable to classroom courses held at a venue) you must have access to one of the following: a home pc/laptop/electronic tablet or smart phone (ios or android). You must have access to internet connectivity which is capable of streaming video and sound. Your choice of device must be fitted with a camera which must not be turned off and a microphone. Online courses are delivered using the Zoom platform from your home (not at a LRSP venue). You must complete the course alone in a private room without distractions. You must not take screen shots, photographs or recordings. Social media is actively monitored, if a data breach is discovered your course attendance will classify as a non-completion. You will receive a part refund (see Charges and refunds) and your case will be referred back to the Police to issue three penalty points and a fine.
  10. If you are unable to attend due to illness or the death of an immediate relative, you will be required to book a new course within 72 hours and a pay a charge. If you provide a medical certificate or appropriate confirmation of a death within seven days, or at any other time agreed with LRSP, you will be refunded the charge (see Point 3).
  11. If you are unable to complete or attend a course for any other reason than stated in points 5 and 6, you may be able to amend or cancel your booking. All changes are subject to the police deadline for completion, availability and charges (see Point 3).
  12. Every effort will be made to accommodate any additional requirements providing you have informed us at the time of booking. If no such indication has been made, LRSP will not be held responsible for failing in the provision of any additional requirement. If you cannot attend the course as a result of this, a further course may be rearranged, subject to the police deadline for completion, availability and charges (see Point 3).
  13. The course is provided in the English language. You must provide your own interpreter if you might have difficulty in actively participating in the course. You must notify us that you are bringing an interpreter and this must be the person named on the booking. They must be 16 or over and bring photo ID (see Point 4). If you do not bring an interpreter and the trainer deems that your understanding and communication is not of a satisfactory level, you will be excluded. A further course may be rearranged, subject to the police deadline for completion, availability and charges (see Point 3).
  14. Any use of abusive or foul language towards LRSP staff and its contractors at any time, will result in your file being returned to your issuing police authority and no further courses will be offered from LRSP. You will receive a part refund (see Charges and refunds). In addition, anyone using or threatening to use violence will be prosecuted.
  15. Weapons will not be permitted under any circumstances this includes blades or any device which may be able to be construed as a weapon (e.g. work blades or screwdrivers).
  16. You must attend in a fit state to participate fully. Consumption of alcohol or any evidence of alcohol consumption or use of illicit drugs will result in removal from the course immediately. You will receive a part refund (see Charges and refunds). No further courses will be offered by LRSP and your file will be returned to the issuing police authority.
  17. Please ensure you consider your own personal hygiene when attending a course, please dress appropriately and take into consideration how others may perceive your appearance. Dirty or muddy clothing or boots are not acceptable.  You must bring your glasses or contact lenses with you if you need them.
  18. In order to provide a safe and healthy environment for employees and contractors LRSP exercises Lincolnshire County Councils smoke-free policy. LRSP also has a responsibility to clients not wishing to be exposed to smoke or vapour. Smoking of any kind will not be permitted within the building, including e-cigarettes. Smoking or vaping will only be permitted in the designated smoking area.
  19. Clients must complete any mandatory paperwork, with assistance if required.
  20. Use of mobile electronic devices will not be permitted in the training room and could lead to your dismissal from the course.
  21. Children will not be admitted to the course. You must ensure that childcare is arranged for the entire duration of the course. Clients will not be permitted to bring any adult guest without prior permission and approval from LRSP.
  22. In the event of LRSP being unable to deliver your course, we will reschedule the course as soon as possible. Subject to the police deadline for completion, availability and without additional charge.
  23. LRSP will retain all records relating to the preparation, operation and attendance of the NDORS course for 12 months from the completion of the course. They will be held in compliance with corporate retention and disposition schedules to abide by the time limits for actions provided in the Limitation Act 1980. After the expiration of the retention period, the records will be destroyed. Throughout the retention period and at the time of their destruction, all the records will be kept and managed in compliance with relevant UK statutory provisions. This includes the General Data Protection Regulations as well as all our corporate records management policies and procedures. Data retained is accessible to clients on request.
  24. If you have any queries, visit If you are unable to make or manage a booking online, call 01522 782068 for the National Speed Awareness Course or 01522 805940 for all other courses.

Charges and refunds

  • Cancellation or re-arrangement of course more than 10 days before original course date: free
  • Cancellation or rearrangement of course date within 10 days of original course date (up to the day before course): £25
  • Cancellation on day of course or failure to attend: £49 refund
  • Failure to attend or complete the course but another course date is booked with LRSP within 72 hours: £25
  • Failed to attend the course but new course date cannot be offered: £49 refund
  • Failed to complete the course (related to points 5-21) but new course date cannot or will not be offered: £49