Annual letter from the Local Government Ombudsman
The Local Government Ombudsmen (LGOs) provide a free, independent and impartial service whereby they consider complaints about the administrative actions of councils and some other authorities. Whilst they cannot question what a council has done simply because someone does not agree with it, if they find something has gone wrong such as poor service, service failure, delay or bad advice, and that a person has suffered as a result, the LGO aim to get it put right by recommending a suitable remedy.
The LGO’s annual review provides a summary of the complaints they have dealt with about a council or authority and provides a useful opportunity to reflect on how the complaints made by residents to the LGO’s office are handled. The Local Government Ombudsman’s Annual Review of Lincolnshire County Council for the year ended 31 March 2012 is now available to view – please select the relevant link below.