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Council Services:

Complaints

Lincolnshire County Council is fully committed to providing the best possible standard of service. However, we realise that sometimes things can go wrong and you may need to use our complaints process. Our aim is to resolve your complaint as quickly as possible and use the information gathered to make improvements to the services we provide. 

What is a complaint?

There are two types of complaints.

Corporate complaints which:

  • Cover all services provided by us except for social care
  • Can include complaints under the new public services Fluency Duty
  • Can be made by any member of the public

Statutory complaints that relate to Adult Care and Community Well Being Services and Children's Services:

  • Are treated separately by law
  • Can relate to children in care or customers of Adult Care and Community Well-Being Services
  • Can be made by the children or adults themselves
  • Can be made of behalf of the adult or child by their carer, relative, advocate or employee
  • Have a different procedure to follow depending on whether they are related to children or adults. Please follow this link for more information.

How to record a Complaint

  • Visit your local Community Access Point
  • Call the Customer Service Centre on 01522 782060
  • Complete the 'Tell Us What You Think' form at the back of the 'Compliments, Comments & Complaints' leaflet
  • Put the details in writing making sure you include your name and full postal address and send to Lincolnshire County Council, Corporate Feedback, PO BOX 841, Lincoln, LN1 1ZE.
  • Complete the online feedback form at www.lincolnshire.gov.uk/feedbackform
  • Fax the details of your complaint to 01522 516137
  • - Email at feedback@lincolnshire.gov.uk
    Alternatively, you should be able to speak to any member of staff at any Lincolnshire County Council office.

There are separate procedures for schools.  Details are available from individual schools.

Confidentiality

We appreciate there may be reasons why you may wish to remain anonymous when complaining to Lincolnshire County Council. However please be assured that we treat all complaints in the strictest confidence and we understand that it is your right to complain. If you do not provide us with your details we will pass the complaint onto the relevant service area manager but will not be able to provide you with a response.

Lincolnshire County Council safe guards all personal information in accordance with the Data Protection Act 1998. Your information will only be shared with those parties involved in resolving your complaint.

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Last updated: 26 July 2017

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