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Council Services:

Coping with a flood

Would you know what to do in a flood? The tips in this pull-out guide will help your family stay safe and limit the damage to your home

Before a flood

If flooding is expected in the next few hours:

emergency kit

Safety first

  • Listen to BBC Radio Lincolnshire 94.9FM or Lincs FM102.2 for updates.
  • Warn your neighbours, particularly the elderly.
  • Take pets to safety - upstairs if possible.

Other top tips

  • Co-operate with emergency services - you may have to be evacuated.
  • Charge your mobile phone upstairs so you can be contacted.
  • Fill jugs and saucepans with clean water in case it’s needed.
  • Take important documents to a safe place.
  • Do as much as you can in daylight in case the electricity fails.

Protecting your home

  • Use flood protection equipment (but ensure your property is still ventilated).
  • Put plugs into sinks and baths and weigh them down.
  • Place heavy bags of soil or sand in toilets.
  • Be ready to turn off gas and electricity.
  • Unplug electrical items and move them upstairs.
  • Use waterproof tape on cracks around external doors, and tape up air bricks.

Free flood alerts

If you live in an area at risk of flooding from rivers or the sea, sign up for advance warnings from the Environment Agency’s free Floodline Service on 0345 988 1188.

Evacuation essentials

If you’re evacuated to a rest centre, you may need:

  • Insurance and other important documents.
  • Mobile phones and chargers.
  • Children’s items eg milk, baby food, sterilised bottles and nappies.
  • Emergency cash and credit cards.
  • Prescription medication/ repeat forms.
  • Basic clean clothing (underwear etc).

After a flood

Going back home

Once it’s safe, you’ll want to go home and assess the damage, but please:

  • Wear wellies and rubber gloves.
  • If there’s still flood water, take care moving around (including driving) as there may be hidden dangers like raised manhole covers and sharp objects.
  • Before going in, check it’s safe, and there’s no risk of falling debris.

Getting help

Coping with a flood is distressing, and you’ll need help, so:

  • If your home has been flooded, call 01522 782082 (Lincolnshire County Council’s floodline)right away.
  • Also phone your insurance company as soon as possible.
  • If you don’t have insurance, contact your local council to see if there are any hardship funds or charities which can help.
  • Take pictures of damage - these could be useful later.
  • Call your friends and family for support.

Starting the clean-up

If using indoor drying appliances (eg heaters and dehumidifiers), make sure there is plenty of ventilation by opening windows.
Don’t turn on gas or electricity until they’ve been checked by a qualified technician.
Wash clothes, bedding and children’s toys at 60°C.
Visit for cleaning tips.

Health advice

  • Don’t eat food affected by flood water or from the fridge/freezer if electricity has been off more than four hours.
  • Wash your hands regularly.
  • For advice on making baby food without mains water, call the Food Standards Agency on 0207 276 8829.
  • If you’ve got a non-urgent health concern, phone 111.

Other top tips

More advice



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Last updated: 2 March 2017

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