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Council Services:

Easier and safer care

A simpler and more secure way for residents to pay for care and support is now available in Lincolnshire.

About 1,400 people across the county currently receive a direct payment, giving them more choice and control over how they pay for their care and support.

Social worker and resident sat at table

TEAMWORK: A social worker helps a resident create her care and support plan.

Until recently, they needed to set up a separate bank account for the direct payment. Now, however, residents can choose instead to have a prepaid card- a method that has already proved successful for 130 public sector organisations.

Welcoming the change, Cllr Patricia Bradwell, the executive member for adult care, said: “This is great news for anyone needing care in Lincolnshire.

“The prepaid cards are easy to set up and use. They’ll also give greater protection to people who are vulnerable to fraud, and those receiving care will be safer as a result.”

What does all this mean?

  • Anyone in Lincolnshire (regardless of financial status) who is eligible to receive social care support from the county council can choose to have a direct payment and prepaid card.
  • With prepaid cards, a separate bank account is not needed, and people don’t have to send bank statements to the council.
  • Residents already receiving a direct payment will soon have the opportunity to switch to a prepaid card account, when their care and support plan is reviewed.

How does the card work?

A prepaid card is similar to a debit card, but it should only be used to pay for things agreed in a care and support plan. It’s impossible to go overdrawn on the account, giving people extra peace of mind when managing their direct payment. Prepaid cards will also reduce the risk of fraud, particularly for vulnerable residents.

More information

For details of direct payments and prepaid cards, visit or call 01522 782155.

Missing vulnerable people

A scheme to help police locate vulnerable missing people with dementia is now up and running in Lincolnshire.

The Herbert Protocol is a national initiative named after George Herbert, a veteran of the Normandy landings, who lived with dementia.

The scheme encourages carers and families to record vital information in advance, using a simple form. This is kept in the home/care setting, and will help the police and other agencies if a loved one goes missing.

The form is available at, or from Lincolnshire Police on 07768 164086 or Lincolnshire County Council’s Telecare Team on 01522 554040.

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