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Council Services:

How did we manage?

The Wellbeing Service supports residents from 18 upwards to live independently - please just get in touch

When Pat Harpham mentioned to his diabetes nurse that he was struggling with everyday tasks at home, she told him about the council’s Wellbeing Service.

Pat Harpham and partner Chris.

LIFE-CHANGING: Pat Harpham and partner Chris.

Having been diagnosed with a benign brain tumour, Pat and his partner, Chris, from Digby, were finding it difficult to cope with some of his side effects.

He explained: “The brain tumour affects my balance and hearing, and I was worried I could have a bad fall. The nurse mentioned that I could get some aids in my home to help, through the Wellbeing Service.”

After Pat called, an advisor, Billie, came to do an initial assessment. Pat said: “She put me in touch with people I hadn’t even thought of. The British Legion supplied handrails outside the door and grab rails in the shower. She also got us help applying for a blue badge and information about transport for hospital appointments.”

Chris, who helps care for Pat, had a heart attack in 2006 and is on regular medication. She has dizzy spells and was also struggling to get into and out of bed and the shower.

Pat said: “It would have been really hard without changes like the grab handles. The people who came to see us knew all the things that could be
done. They’re small changes, but they’ve made one hell of a difference.”

Chris and Pat have also had help applying for carer’s payments, and Pat has received an emergency personal alarm, all thanks to the Wellbeing Service.

Pat said: “I’ve not had to use my emergency alarm yet, but it gives me peace of mind, in case Chris is out and I have a fall.”

As regards the cost, Pat says: “It was made clear what was available and if there was a charge, but I can’t think of anything we’ve had to pay for.”

With all the practical and financial help now in place, Pat says life has been made so much easier.

“Now I have all these small aids, I wonder how I’d have managed without them. I don’t like to think what life could have been like.

“I’d read about this sort of service, but I never realised quite how much was available. I’ve benefitted from it and I want other people to as well - don’t be afraid to ask! It’s just a case of making that first call. It costs you nothing to find out.”

For more about the Wellbeing Service, or to arrange an assessment, call 01522 782140 or visit

To see other people’s stories about how the Wellbeing Service can help you stay independent, visit

More case studies

Allison from Skegness was living in a top floor flat but managed to access a bungalow which would be much better for her as she suffered with multiple sclerosis (MS).

She needed support with moving and the associated costs. With help from a Wellbeing Service advisor, she was put in touch with organisations who could help, and supported in applying for benefits she was entitled to. With support from charities in the area, Allison was also given funding towards moving costs.

David from Holbeach has several long term conditions and is registered blind. He was experiencing frequent falls in his home and although he had live-in carers, on one occasion he fell behind the bathroom door.

Staff from the Wellbeing Service used inflatable lifting equipment to help him up from the floor, avoiding an unnecessary ambulance call out, as he was not injured. They gave David information about the Wellbeing Service and he agreed to a referral.

An initial assessment from the Wellbeing Service identified that he could access the Response Service using the Telecare equipment he already had and he was supplied him with an alarm pendant to wear. David was also referred for an occupational therapy visit.

Some months later, David fell again and his carer was unable to help him to his feet. The Response Team were deployed and used a specialist lifting aid to support David off the floor. David had another fall at a later date but this time his carer was not there. Because he was wearing his pendant, he called for support himself and responders helped him up and transferred him to his wheelchair.

David now has peace of mind that responders can help if he has a fall. As a result of an occupational therapy visit, he was also supplied with a new bar for his bed, a raised toilet seat and a wooden ramp, to help keep him independent in his home.


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Last updated: 25 April 2017

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