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Council Services:

Out of hours Emergency Duty Team (EDT)

The Children's Emergency Duty Team is also known as Emergency Social Care Services (ESCS).

What we do

During emergencies, we help:

  • children and their families;

We are open when local daytime offices have closed, including:

  • nights
  • weekends
  • public holidays.

We work with other emergency services including the health services and police.

What is an emergency?

An emergency is something that cannot safely wait until the next working day.

What happens when you call us?

Your call will be answered by a trained customer service advisor. They will take your details and discuss the reason for your call with you to find out how urgent it is. If necessary they will pass your details onto a social worker from the Emergency Duty Team. Alternatively they may signpost you to other agencies or refer your situation to one of the day service social care teams for follow up at a later date.

Children in high risk situations will always receive a priority service.

How can you contact us?

Telephone: 01522 782333

Please note: We are only available to deal with Social Work emergencies which happen when local daytime offices have closed.

We are open:

  • Monday to Thursday - from 5pm to 8.45am the following morning.
  • From 4.45pm on Friday through to 8.45am the following Monday morning.
  • All day (24 hours) on Bank Holidays.

Further Support

Young People and Families

We are a contact point for children and young people at risk of immediate family breakdown.

We work to prevent children from going into public care.

We can help families find new ways of dealing with difficult situations.

"Appropriate Adult" Service

We offer an "Appropriate Adult" service to vulnerable adults held at police stations..

The police will contact us if our services are needed.

Our work focuses on:

  • Children in need of protection.
  • Offering advice and assistance to families in emergencies.
  • Preventing family or placement breakdown.

Contacts

  • Adult Social Care

    Monday to Friday - 8am to 6pm

    Orchard House

    Orchard Street

    Lincoln

    LN1 1BA

    Tel: 01522 782155

    Fax: 01522 554006

    Email: CSC_SocialCare@lincolnshire.gov.uk

  • Social Care - Emergency Duty Team

    Tel: 01522 782333

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Last updated: 18 December 2015

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