Get a replacement bus pass
If your pass has been lost, damaged or stolen complete and return the replacement bus pass application form.
There is a non-refundable £10 fee for a replacement pass unless it is:
- faulty - the pass must be returned
- stolen - you must provide a valid police crime number
Make a payment
You can pay for a replacement concessionary bus pass online:
or telephone 0345 456 4474 between 9.30am and 5.30pm Monday to Friday.