Apply for a free bus pass

Get a replacement bus pass

If your pass has been lost, damaged or stolen complete and return the replacement bus pass application form.

There is a non-refundable £10 fee for a replacement pass unless it is: 

  • faulty - the pass must be returned
  • stolen - you must provide a valid police crime number

Make a payment

You can pay for a replacement concessionary bus pass online:

Make a payment

or telephone 0345 456 4474 between 9.30am and 5.30pm Monday to Friday.