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Apply for free school transport

Decisions and appeals

If you applied online, you will get an email to confirm your application straight away. You will then get a response email within five working days.

If you applied by post, we will send a response letter within five working days of receipt.

It may take us up to 10 working days to reply during the busy summer period.

If you do not receive a response, call 01522 782020.


You can appeal a free school transport decision if:

  • the decision to refuse transport is wrong according to our policy or the law
  • there are personal circumstances that have not been taken into account
  • a walking route has been assessed incorrectly

Our response email or letter will include full details of the appeals process.