Decisions and appeals
If you applied online, you will get an email to confirm your application straight away. You will then get a response email within five working days.
If you applied by post, we will send a response letter within five working days of receipt.
It may take us up to 10 working days to reply during the busy summer period.
If you do not receive a response, call 01522 782020.
You can appeal a free school transport decision if:
- the decision to refuse transport is wrong according to our policy or the law
- there are personal circumstances that have not been taken into account
- a walking route has been assessed incorrectly
Our response email or letter will include full details of the appeals process.