COVID-19 support for carers

Carer's support letter for additional assistance

The Department of Health and Social Care and NHS England have developed a Carer Support Letter for carers so they can identify themselves in supermarkets, shops and other businesses.

The letter will help reduce the burden on unpaid family carers who are caring for loved ones who may be frail, elderly, living with dementia, suffering mental ill health, a serious illness or long term condition or have a disability, including hidden disabilities such as autism.  

For example, this may mean two people need to shop together, as one person may not be left at home. Or a carer may need to access priority shopping hours, or need a home delivery.

Supermarkets, shops, businesses or services and their staff will accept the letter and offer the help needed.

To get a copy of the letter tailored to your needs or for more information contact us on

Information for businesses

We want supermarkets, shops and other services to:

  • accept the letter
  • help provide any additional assistance the carer may need
  • make sure staff are aware of the letter