Accessibility statement

This accessibility statement applies to the Lincolnshire County Council website at www.lincolnshire.gov.uk. 

This website is run by Lincolnshire County Council. We want as many people as possible to be able to use this website. For example, that means you should be able to: 

  • change colours, contrast levels and fonts 

  • zoom in up to 300% without the text spilling off the screen 

  • navigate most of the website using just a keyboard 

  • navigate most of the website using speech recognition software 

  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver) 

  • We’ve also made the website text as simple as possible to understand

AbilityNet has advice on making your device easier to use if you have a disability. 

Change accessibility settings

How accessible this website is 

We monitor and audit Lincolnshire.gov.uk using Silktide to keep it accessible in line with WCAG 2.2 AA standards. 

However, we know some parts of this website are not fully accessible: 

  • when increasing the font size, some items overflow and may be slightly difficult to read 

  • some forms used on the site do not provide clear error messages 

  • some forms are not hosted on an accessible platform 

  • some pages are linked to external websites that are not fully accessible 

  • some PowerBI dashboards are not responsive or fully accessible 

  • some document attachments are not clearly written 

  • some graphics and document attachments have poor colour contrast 

  • some images do not have good alternative text 

  • some buttons are not correctly identified 

  • many documents are in PDF, Excel or Word format and are not accessible 

How to request content in an accessible format 

If you need information in a different format contact us and tell us: 

  • the web address (URL) of the content 

  • your name and email address 

  • the format you need (for example, audio recording, braille, BSL or large print, accessible PDF) 

Reporting accessibility problems with this website 

We are always looking to improve the accessibility of this website. If you find problems that are not listed on this page or you think we are not meeting accessibility requirements, contact us. 

Enforcement procedure 

If you contact us with a complaint and you are not happy with our response, contact the Equality Advisory and Support Service (EASS). 

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). 

Technical information about this website’s accessibility 

We are committed to making our websites accessible, as per the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. 

Compliance status 

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances listed below. 

Non-accessible content 

The content listed below is non-accessible for the following reasons: 

  • some graphics have text in, which fails WCAG 2.2 success criterion 1.4.5 (images of text)

How accessible our documents are 

Some of our documents are not fully accessible because they:

  • are photocopies and cannot be read properly by screen readers 

  • are not tagged correctly (for example, they do not include proper headings) 

  • are not written in plain English 

This mainly applies to: 

  • register of landowner deposit maps 

  • definitive map modification orders 

  • major road scheme plans and legal orders 

  • some policy and strategy documents 

  • some environment and planning documents 

These types of documents are exempt from accessibility regulations, so we do not currently plan to make them accessible. 

Content that is not within the scope of the accessibility regulations

Some of our older PDF documents do not meet accessibility standards. 

We are working towards replacing as many PDF documents as possible with HTML web pages. 

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they are not essential to providing our services. 

We are prioritising making PDFs accessible that: 

  • contain information on how users can access our service 

  • are most frequently downloaded 

  • contain information that has a statutory requirement 

We provide training and guidance to help all document creators develop accessible documents. 

Our plan is to ensure that all essential PDFs are converted into an accessible format. 

Live video 

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations. 

AI Copilot Studio agent (Impy) 

The chatbot available on this website is built and managed using Microsoft Copilot Studio. While we are responsible for the content and configuration of the chatbot, certain aspects of its accessibility are determined by the underlying Copilot Studio platform and may be outside of our direct control.

What we are doing to improve accessibility 

  • we are using Silktide to continually identify and fix issues as they arise 
  • we have a content policy that is regularly reviewed to ensure we meet accessibility standards 
  • the digital engagement team, who have editorial rights over this website, keep up to date with industry standards 
  • we regularly review best practices as shared by the Government Digital Services 
  • our website complies with the EN 301 549 accessibility standard 
  • our website and content meet WCAG 2.2 AA accessibility requirements 

Preparation of this accessibility statement 

This statement was prepared on Tuesday, 2 November 2025 and will be reviewed annually

This website was last tested on Friday, 28  November 2025, against the WCAG 2.2 AA standard.  
 
We use Silktide, an automated web accessibility testing platform, to test the website every five days.