Working with the community
If your works require a road closure, temporary traffic lights for two weeks or more or we consider the location to be sensitive to roadworks, you will need to produce a communications plan.
Communications plan
It is your responsibility to engage and respond to the local community. Your communications plan shall include the following information:
- The location of where you will be working.
- A description of what you will be working on.
- How long you will be working.
- You will identify the roads and footpath affected by your work.
- How you will manage the traffic.
- What restrictions will be used such as road or footpath closures, traffic diversions, temporary speed limit reduction etc.
- Your phone number and email address for general enquiries and complaints.
- Emergency contact details for all companies involved.
- Advance warning signs for road and footpath closures, and temporary traffic lights for two weeks or more.
- Variable message signs for locations we consider to be sensitive to roadworks.
Your communications plan, approved by us, shall be delivered to the members of the local community and may include:
- Residents
- Businesses
- County and District Councillors
- Town or Parish Council
- Schools
- Bus operators
- Emergency services
- A press release
The communications plan will be a live document and if your works programme changes or you receive a high amount of complaints you may need to review your communications plan and redeliver to the local community.