Make a Freedom of Information request

Before you make a request

The Freedom of Information (FoI) Act gives you the right to request access to information we hold.

To find out how we comply with the Act, read our Freedom of Information policy.

For environmental information, your request will fall under Environmental Information Regulations.

Before you make a request, please try to get information by phone or email.

To find out if your query has been answered previously: 

Search our Freedom of Information directory

Make a Freedom of Information request

Alternatively, you can:


Environmental Information Regulations

The Environmental Information Regulations (EIR) cover requests for information about:

  • elements of the environment, such as air, atmosphere, water, soil, landscape etc
  • substances, such as energy, noise, radiation, emissions etc
  • policies and reports which affect the environment
  • human health in relation to the environment, such as the food chain
  • structures or sites which affect the environment

Make a request

Alternatively, call 01522 554011.

What happens next?

You should get the information you requested within 20 working days. We will tell you if we need more time.


Most requests are free but, in some circumstances, charges may apply. We will tell you how much any charges will be and explain what they are for.

If your request is turned down

If we turn down your request, we will tell you why we cannot give you some or all of the information.

We might ask you to be more specific so we can provide just the information you need.

We will refuse your request if it will cost more than £450 to find and extract the information.

Reviews and complaints

If you believe we have not provided the information requested, you may ask for a review of the decision. We will tell you how to do this in our response.

If you are still not satisfied, you can complain to the Information Commissioner’s Office.