Access to information
Data Protection legislation regulates the processing of information relating to individuals (data subjects). It provides them with several rights regarding the information held about them.
Enquirers can provide feedback about how we process their information as detailed in section 4 above.
Should the enquirer remain dissatisfied with our response they can raise this with the Information Commissioner's Office.
The Freedom of Information (FOI) Act 2000 regulates the disclosure of non-personal information. If dissatisfied with a FOI response, an enquirer should first approach the customer information service to request an internal review. After this, if they remain dissatisfied, they can approach the Information Commissioner's Office to appeal against a decision or complain about an unsatisfactory response.
The complaints policy is not a mechanism for individuals to exercise their data protection rights or to submit freedom of information requests. This should be done by contacting the customer information service.