Local Government and Social Care Ombudsman (LGSCO)
A customer can escalate their complaint to LGSCO if they:
- remain dissatisfied with the response provided by the local authority
- feel that their concerns have not been resolved
| Year | Number of complaints escalated to the LGSCO over the last five years | Number of complaints the ombudsman investigated and concluded | Number of complaints where fault was identified by LGSCO |
|---|---|---|---|
| 2020 to 2021 | 48 | 26 | 4 |
| 2021 to 2022 | 68 | 42 | 11 |
| 2022 to 2023 | 64 | 35 | 8 |
| 2023 to 2024 | 64 | 50 | 7 |
| 2024 to 2025 | 67 | 59 | 6 |
A breakdown of the service areas which the complaints raised with the LGSCO over the last four years is shown below.
LGSCO complaints by area
| Year | Adult care | Children’s services | Highways | Transport | Other |
|---|---|---|---|---|---|
| 2021 to 2022 | 23 | 23 | 20 | 2 | 2 |
| 2022 to 2023 | 21 | 23 | 21 | 2 | 6 |
| 2023 to 2024 | 17 | 17 | 21 | 1 | Not applicable |
| 2024 to 2025 | 23 | 31 | 9 | 4 | Not applicable |