Charges
We do not initially charge for making an FOI and, or EIR request.
We may charge an appropriate fee for complying with some requests for information.
We will supply a detailed breakdown and explanation of charges to the requester.
Staff should seek advice from the customer information service if a fee is being considered.
Complaints and review process
We will carry out an internal review of a request whenever the requester expresses dissatisfaction with the outcome.
The internal review shall not be limited to the first decision. We will provide a new decision based on all available evidence that is relevant to the date of the request.
The review shall be carried out by:
- someone who did not deal with the original request, and
- a more senior member of staff (where possible)
We will conduct a review within 20 working days. In exceptional circumstances, this time limit can be extended to 40 working days.
Further information
For further information or guidance please contact IA@lincolnshire.gov.uk.
Review
This policy shall be reviewed annually.