LCC's use of policies relating to 'Unreasonably Persistent Complainants,' 'Vexatious Correspondence,' 'Unreasonable Customer Behaviour,'

I am requesting information about your authority's use of policies relating to 'Unreasonably Persistent Complainants,' 'Vexatious Correspondence,' 'Unreasonable Customer Behaviour,' or any equivalent policy used

to restrict or manage contact with members of the public (hereafter referred to as

the Policy).

 

1. Policy Status

Please provide either:

a copy of the current Policy, or

a direct URL to the Policy on your website.

 

2. SEND‑Related Sanctions

For each of the following financial years, please state how many individuals who were issued a formal warning letter or had communication restrictions applied under the Policy were parents, carers, or representatives whose primary ongoing correspondence concerned:

a) Special Educational Needs and Disabilities (SEND),

b) an Education, Health and Care Plan (EHCP), or

c) statutory SEND processes.

Please provide separate figures for:

i) FY 2024-25

ii) FY 2025-26

iii) Current FY 2026-27

 

3. Trigger Points Following Appealable Decisions - For each of the same financial years listed above, please state how many of the individuals identified in Question 2 were issued a warning letter or communication restriction within 30 days of the local authority issuing a legally appealable SEND decision (e.g., EHC needs assessment decision, EHC plan content decision, placement decision, or cease‑to‑maintain decision).

Please provide separate figures for:

i) FY 2024-25

ii) FY 2025-26

iii) Current FY 2026-27
 

1) Please follow the link to our policy online at Complaints policy – How we deal with complaints - Lincolnshire County Council and scroll down to Unreasonable behaviour or vexatious complaints.

2) LCC does not record this information.

3) LCC does not record this information.