Enquiries and complaints - Retention schedule

Description
This service includes the following functions:
  • appeals
  • complaints
  • complaints to ombudsman
  • compliments
  • customer profiling
  • customer satisfaction
  • stage one complaints
  • stage two complaints
  • statutory complaints - children's
  • statutory complaints - adults
  • statutory complaints - public health
Retention period
Asset reference Function Description Retention period Statutory provisions
CS.2.1 Enquiries and complaints
  • appeals
  • compliments
  • customer profiling
  • customer satisfaction
Date received plus six years
  • Good business practice
  • Latent Damage Act 1986
  • Limitation Act 1980
CS.2.2 Enquiries and complaints
  • complaints
  • complaints to ombudsman
  • stage one complaints
  • stage two complaints
  • statutory complaints - children's
  • statutory complaints - adults
  • statutory complaints - public health
Complaint resolution plus six years

Good business practice

 

Reference number
CS.2