Telephony and Storage Contracts - Find a freedom of information request

1. Telephony and UC/ Collaboration

a. Please confirm the manufacturer of your telephony system(s) that are currently in place b. When is your contract renewal date?

c. Who maintains your telephony system(s)?

d. Do you use Unified Communications or Collaboration tools , if so which ones?

2. Microsoft

a) What Microsoft 365 licence do you have across the business e.g. E3, E5

b) Which partner looks after your Microsoft tenant?

c) Where do you host your applications? Do you have on-premise infrastructure or do you host your applications in public or private cloud? Which?

3. Storage

a. Does your organisation use on-premise or cloud storage or both?

b. Please confirm the on-premise hardware manufacturer c. Please confirm your cloud storage provider d. What is your annual spend on cloud storage?

e. How do you back up your data and with who e.g. Backup as a Service

I can confirm that the information requested is held by Lincolnshire County Council. I have detailed below the information that is being released to you.

1a. Avaya

b. The Avaya licenses are due to terminate on 31st July 2023.

However there is a project in flight to replace Avaya with Anywhere 365.

Consequently negotiations are ongoing for potential continuation at reduced volumes in order to ensure continuity of service for Council Services that may not have migrated by the end of July.

c. Vodafone d. MS Teams

2a. E5

b. Softcat

c. we host applications on premise on LCC owned infrastructure, in public cloud (Azure) and private cloud with some software vendors.

3a. Both

b. HP

c. LCC store data in the public cloud with Microsoft.

If applications are in scope, we do not have them all listed as some service areas contract directly.

The main application ones - Open Text (Imp), Dude (Confirm), Access group, Hoople, ECHCRC, Jadu

d. £1.06 million approximately

e. We back up the majority of our data with specific software to protect from either major system failure, corruption, or targeted/random malware attacks.

We do not wish to disclose who this service is with because malicious intruders could seek to compromise backup solutions to compound/and force targets to take up the ransom option.

Please accept this as a refusal to disclose this information in accordance with Section 31(1)a of the FOIA. This exemption allows the Council to withhold information where is considers its disclosure under FOIA would be likely to prejudice the prevention or detection of crime.