Telephony provider and contract information - Find a freedom of information request

1. Who is you current Mobile Provider?

2. How many connections do you have?

3. What is the annual spend?

4. What is the current contract end date?

5. Who is your current UC provider?

6. Do you use Teams as part of the solution?

7. How many seats/licences do you have?

8. What is the annual spend?

9. What is the contract end date?

10. Do you have a contact centre?

11. Do you use Teams as part of the solution?

12. How many seats/licences do you have?

13. What is the annual spend?

14. What is the contract end date?

15. Who is your current WAN/LAN provider?

16. What is the annual spend?

17. What is the current contract end date?

Apologies for not clarifying this point on my original request. Unified Communications would encompass the following services:

Telephony (Telephone system, on-premise or Hosted)

Voice Services

Collaboration tools (Microsoft Teams)

Contact Centre solutions

1. Vodafone.

2. 6874.

3. Details of the contract are published on the Council’s contract register.  Please see http://https://procontract.due-north.com/ContractsRegister/ViewContractDetails/MobileVoiceAndData

4. Refer to question 3.

5.

Voice Services :-

Telephone lines are provided by Serco

Contact Centre solutions:-

Contact Centre Platform and Telephony: Charterhouse Voice & Data Ltd - Details of the contract are published on the Council’s contract register.  Please see https://procontract.due-north.com/ContractsRegister/ViewContractDetails/Charterhouse

6. Yes.

7. 6020.

8. Teams is a component of our E5 subscriptions so it is not possible to identify the cost of Teams.

9. Teams/E5 is a component of our Microsoft Enterprise Subscription which will expire on 30th June, 2026.

10. Yes.

11. Yes, it is integrated with the Council’s telephony solution.

12. The Contact Centre is approximately 118 heads.

13. Teams is a component of our E5 subscriptions so it is not possible to identify the cost of Teams.

14. Teams/E5 is a component of our Microsoft Enterprise Subscription which will expire on 30th June, 2026.

15. WAN: - Nasstar & LAN: - Serco.

16. WAN: Details of the contract are published on the Council’s contract register.  Please see  https://procontract.due-north.com/ContractsRegister/ViewContractDetails/ WAN & LAN: – Costs can’t be identified separately as they are part of the overall Serco services and support contract.

17. WAN: Refer to Q16 & LAN: 31 March 2026