Telephony/Voice Services Contracts - Find a freedom of information request

All or some of the information provided previously has expired, I require an update on the questions below.

See my request below:

Contract 1 - Telephony/Voice Services (Analogue, ISDN VOIP, SIP etc)

1.Telephony/Voice Services Provider- Please can you provide me with the name of the supplier for each contract.

2.Telephony/Voice Services - Contract Renewal Date- please provide day, month and year (month and year are also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the renewal dates up into however many suppliers

3.Telephony/Voice Services - Contract Duration- the number of years the contract is for each provider, please also include any contract extensions.

4.Telephony/Voice Services - Type of Lines - Please can you split the type of lines per each supplier? PSTN, Analogue, SIP, ISDN, VOIP

5.Telephony/Voice Services Number of Lines / Channels / SIP Trunks- Please can you split the number of lines per each supplier? SIP trunks/connections, PSTN, Analogue, ISDN

Contract 2 - Incoming and Outgoing of call services.

6.Minutes/Landline Provider- Supplier's name (NOT Mobiles) if there is no information available, please can you provide further insight into why?

7.Minutes/Landline Contract Renewal Date- please provide day, month and year (month and year is also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract.

8.Minutes Landline Monthly Spend- Monthly average spend on calls for each provider. An estimate or average is acceptable. If SIP services, please provide me with the cost of services per month.

9.Minute's Landlines Contract Duration- the number of years the contract is for each provider, please also include any contract extensions.

10.Number of Extensions- Please state the number of telephone extensions the organisation currently has. An estimate or average is acceptable.

Contract 3 - The organisation's broadband provider.

11.Broadband Provider- Supplier's name if there is not information available, please can you provide further insight into why?

12.Broadband expiry l Date- please provide day, month, and year (month and year is also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the expiry dates up into however many suppliers

13.Broadband Annual Average Spend- Annual average spend for each broadband provider. An estimate or average is acceptable.

Contract 4 - Contracts relating to Wide Area Network [WAN] services, this could also include HSCN network services.

14. WAN Provider- please provide me with the main supplier(s) if there is no information available, please can you provide further insight into why?

15.WAN Contract expiry Date- please provide day, month, and year (month and year are also acceptable). If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than one supplier, please split the expiry dates up into however many suppliers

16.Contract Description: Please can you provide me with a brief description for each contract

17.The number of sites: Please state the number of sites the WAN covers. Approx. will do.

18. WAN Annual Average Spend- Annual average spend for each WAN provider. An estimate or average is acceptable.

19.For each WAN contract can you please provide me with information on how this was procured, especially around those procurement that used frameworks, please provide me with the framework reference.

20.Internal Contact: please can you send me their full contact details including contact number and email and job title for all the contracts above.
 

Please note: The Council is currently undergoing a transformation from Vodafone/Avaya telephony to Symity Cloud hosted telephony.

This will also migrate many non-call centre staff to Microsoft Teams call plans.

The answers below therefore reflect the volatile position.

1. • ISDN: BT, Virgin Media, Vodafone

• VOIP: Nasstar(SIP), Symity with Gamma DRaaS)

• ADSL: Nasstar, VODAFONE, DAISY & BT

• SIP: Vodafone, Nasstar

2. • Vodafone – service provided via Serco - 31.03.24

• BT - Rolling contract

• Nasstar- 31/10/2027

• Symity Gamma – 22/09/2026

3. • BT – Rolling contract/

• Nasstar- 60 months plus optional 24 month extension.

• Vodafone – LCC’s contract with Serco: 01/04/2015 to 31/03/2026.

• Symity Gamma – 48 months with option for a further 24 months

4. • PSTN, Analogue, SIP, ISDN, VOIP - ISDN: BT, Virgin Media & Vodafone, Daisy

• VOIP: Symity

• ADSL: Nasstar, VODAFONE, DAISY & BT

• SIP: Vodafone (Session Boarder Controller Only), Nasstar 60 Channels Only

5. • Symity 60 SIP Channels

• Symity 120 unique numbers • ISDN: 23 (mixture of ISDN 30e, ISDN2e & Digital Subscriber lines)

• Analogue: 400 Analogue Lines (inc: PSTN, Multi-Aux-lines, Residential lines)

6. Symity ,BT, Daisy, Vodafone.

7. • Symity – 22/09/2026

• Others - There various end dates depending on when these contracts started and that many sites or departments ordered their own lines.

8. • Average £3,700 per month for Vodafone lines, now replaced by Symity

• Daisy - £4,369 per month/ • BT - £8973 per month –

• Implementation of the Symity solution has only just been completed so we do not have this information yet.

9. Daisy – 2012/ BT - Normally a minimum of a 12-month rolling contract per line.

10. Internal calling done via Teams, with 2500 DRaaS users for external calls.

11. The primary supplier is Nasstar. A small number of satellite sites are provisioned via Daisy Communications and Vodafone.

12. • Nasstar 31st October 2027 • Vodafone rolling 31/03/24

13. • Nasstar, £1.7m • Vodafone £1,555pa

14. Nasstar

15. 31st October 2027.

16. The provision of Wide Area Network services and equipment.

17. 230.

18. £1.7m.

19. CCS Network Services 2 Framework with the reference RM3808 using the following Framework Lots:

• Lot 1 – Data Access Services

• Lot 2 – Local Connectivity Services

• Lot 3 – Traditional Telephony Services

• Lot 5 – IP Telephony Services

20. Assistant Director of IMT and Enterprise