- Request
-
I would like to request the following information which I am unable to find on your website
1. Total number of complaints (Adult & Childrens Statutory, Corporate) received for Lincolnshire County Council during financial year 23/24
Average completion time
Top three complaint reason categories (ie communication, service quality etc)
Total number of compliments received.
2. Total number of Adult Services complaints (inc. Adult Stat and Corporate ) received during 23/24.
Average completion time
Top three complaint reason categories (ie communication, service quality etc)
Total number of compliments received.
3. Total number of Childrens Services complaints (inc. Childrens Stat and Corporate) received during 23/24.
Average completion time
Top three complaint reason categories (ie communication, service quality etc)
Total number of compliments received - Decision
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I can confirm that the following information is held by Lincolnshire County Council;
1.Total number of complaints (Adult & Children’s Statutory, Corporate) received for Lincolnshire County Council during financial year 23/24.
612 complaints received in total.
a) Average completion time
9.75 working days.
b) Top three complaint reason categories (ie communication, service quality etc)
Delays in service.
Assessment errors/outcomes.
Delay in communication.
c) Total number of compliments received.
50 compliments received in total.
2. Total number of Adult Services complaints (inc. Adult Stat and Corporate) received during 23/24.
273 complaints received in total.
a) Average completion time
9.27 working days.
b)Top three complaint reason categories (ie communication, service quality etc)
Delays in communication.
Assessment outcomes.
Services provided by third parties.
c) Total number of compliments received.
15 compliments received in total.
3.Total number of Children’s Services complaints (inc. Children’s Stat and Corporate) received during 23/24.
339 complaints received in total.
a) Average completion time
8.74 working days.
b) Top three complaint reason categories (ie communication, service quality etc)
Delays in service.
Assessment errors.
Delay in communication.
c) Total number of compliments received
35 compliments received in total.
- Reference number
- 10974781
- Date request received
- 14 November 2024
- Date of decision
- 4 December 2024