SIP Trunking - Find a freedom of information request

1. SIP Trunking

a) Have you implemented SIP?

b) If yes, when does the contract expire?

c) Who is your SIP provider?

d) The email address of the primary contact for this contract?

2. Team Licences

a) Which Microsoft 365 Licence do you have e.g. E3, E5 Have you voice enable your Teams Licences?

b) If not, is that something you are considering?

3. Telephony

a) What is your current telephony system?

b) How many users of the telephony system?

c) When is the contract up for renewal?

d) The email address of the primary contact for this contract?

4. Contact Centre



a) What contact centre solution is the council using?

b) How many agents does the contact centre employ?

c) How many agents are concurrently working?

d) When is the contract for the contact centre ending?

5. Mobile phones

a) Who is your current mobile phone provider?

b) How many mobile connections?

c) When is the contract up for renewal?

d) How long do you contract for (24 or 36 months)?

e) The email address of the primary contact for this contract?

 I can confirm that the following information is held by Lincolnshire County Council;

1a-d. This service was implemented within the work carried out for Q3. Telephony, below.

2a. E5 Licences, yes we have voice enabled the Teams licences.

b. N/A

3a-d. Please see link Contact Centre Platform and Telephony

4a. The Council doesn’t have a single contact centre solution. In the Council’s main contact centre, Verint CMPro is used as the main CRM solution

b. The Council’s main contact centre is commissioned to Serco. The Council doesn’t employ these agents

c. The Council does not hold this information

d. This information is published on the Council’s contract register for Customer Service Centre and Digital Transformational Support

5a. This information is published on the Council’s contract register for Lincolnshire County Council's Mobile Voice and Data Services

b. 6598

c. Negotiations are currently ongoing for a replacement contract

d. Not specific, see response to 4d

e. victoria.eaton@lincolnshire.gov.uk