SIP Trunking Implementation - Find a freedom of information request

Please can I have the answers to the following questions:

1) SIP Trunking

a) Have you implemented SIP?

b) If yes, when does the contract expire?

c) Who is your SIP provider?

2) Team Licences a) Which Microsoft 365 Licence do you have e.g. E3, E5 Have you voice enable your Teams Licences?

b) If not, is that something you are considering?

3) Telephony

a) What is your current telephony system?

b) How many users of the telephony system?

c) When is the contract up for renewal?

4) Contact Centre

a) What contact centre solution is the council using?

b) How many agents does the contact centre employ?

c) How many agents are concurrently working?

d) When is the contract for the contact centre ending?

I can confirm that the following information is held by Lincolnshire County Council;

1a-d. This service was implemented within the work carried out for Q3.

Telephony, below.

2a. E5 Licences, yes we have voice enabled the Teams licences.

b. N/A

3a-d. Please see link https://procontract.duenorth.com/ContractsRegister/ViewContractDetails?contractId=3572de79-384a-ed11-811a005056b64545

4a. The Council doesn’t have a single contact centre solution. In the Council’s main contact centre, Verint CMPro is used as the main CRM solution

b. The Council’s main contact centre is commissioned to Serco. The Council doesn’t employ these agents

c. The Council does not hold this information

d. This information is published on the Council’s contract register for https://procontract.duenorth.com/ContractsRegister/ViewContractDetails?contractId=56dae21b-6dba-ec11-8113- 005056b64545