Callconnect service operated for Lincolnshire County Council - Find a freedom of information request

Background (for context only): Rutland council is proposing removing the only bus service from Ketton and relying on either the call connect service operated by Lincs council or something similar. There is, understandably, some concern over the unpredictability of an on-demand service vs a scheduled service. I'd like to understand any drawbacks that residents of Ketton may face.

Specific request: Details on the callconnect service operated for Lincs council, specifically:

1) Total number of journeys made in the past three months (feel free to change the period if it is easier for you to find that data, I'd just like it to be consistent for all the questions).

2) Total number of journeys where the time offered when booking was more than 10 minutes away from the time requested.

3) Total number of journeys where the time confirmed on day-of-travel was more than 10 minutes away from the time offered at booking.

4) Total number of journeys where the actual pickup was more than 10 minutes away from the time confirmed on day-of-travel booking.

5) Number of complaints about missed connections (eg someone taking call connect to a bus/railway station to connect to a bus/train for an onward journey but where that connection was missed due to unpredictability in call connect service or delays).

6) Same as #5 but for any other reasons where a complaint was made due to a delay (eg missed doctors appointments, etc.)

1. 66,000 journeys made across 34 services in Lincolnshire in the past three months.

2. Data not held.

3. Data not held. When bookings are made, passenger is given a 20 minute window for arrival, journeys are then confirmed within this window on the day of travel

4. Punctuality for CallConnect services are 92% on time.

5. None.

6. None.