Highways Management System (HMS) - Find a freedom of information request

Contract Details

1. Which supplier currently provides your Highways Management System (HMS) or Equivelant UKPMS Accredited system?

2. What is the scope of your current HMS contract?

(e.g., asset management, road maintenance scheduling, traffic management, incident reporting, etc.)

3. What is the value of the current HMS contract (per annum and total contract value)?

4. What is the contract start date, end date, and renewal date?

5. What is the duration of the current contract, including any extension options?

6. What is the procurement framework used for the current contract?

(e.g., G-Cloud, Crown Commercial Service, etc.)

7. Are there any performance penalties or incentives within the contract? If yes, please provide details.

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System Features and Usage

8. What modules or features are included in your current HMS?

(e.g., GIS integration, work order management, mobile workforce support, citizen reporting, etc.)

9. What other systems does your HMS integrate with?

(e.g., financial systems, geographic information systems, customer relationship management tools, etc.)

10. What level of customisation has been implemented in the current HMS?

11. How many users currently access the system, and what is their role (e.g., staff, contractors)?

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Tendering and Procurement

12. When is the next planned tender for the Highways Management System?

13. What are the key evaluation criteria for selecting a supplier for the HMS?

14. What were the top three reasons for selecting your current HMS supplier?

15. What challenges or pain points have been identified in the current HMS procurement process?

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Budget and Expenditure

16. What is the annual budget allocated for Highways Management Systems, including licensing, support, and maintenance costs?

17. Are there any additional costs associated with the current HMS contract (e.g., implementation, training, third-party integrations)?

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Performance and Feedback

18. How is the performance of the current HMS measured?

(e.g., KPIs, SLAs, user satisfaction, etc.)

19. Have there been any significant system failures or downtimes in the last 3 years? If yes, please provide details.

20. What has been the overall satisfaction level of your staff and stakeholders with the current HMS?

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Data and Reporting

21. What types of reports are generated by the HMS (e.g., maintenance logs, incident reports)?

22. Is the HMS compliant with relevant data protection regulations (e.g., UK GDPR)?

23. Does the HMS support open data initiatives for public access to highways-related information?

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Sustainability and Future Plans

24. How does the HMS support sustainability goals (e.g., reducing carbon emissions, green infrastructure planning)?

25. Are there any plans to adopt new technologies (e.g., AI, IoT) within the HMS?

26. What challenges are anticipated in transitioning to a new HMS, if applicable?

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Additional Context

27. Are there any shared service agreements in place with other councils for HMS use?

28. Does the council use in-house resources to manage the HMS, or is it fully outsourced?

29. Is your council open to pilot programs for innovative highways management technologies?

I can confirm that the information requested is held by Lincolnshire County Council. I have detailed below the information that is being released to you.

1. Brightly / Confirm

2. Works Ordering, Asset Management, Streetworks, UKPMS, scheduling, public enquiries 3. £290,000 pa and £1.14m in total

4. 01/10/23, 30/09/26 plus potential extension to 30/09/27

5. See above

6. G-Cloud

7. Only standard G-Cloud arrangements Confirm Enterprise Asset Management - Digital Marketplace

8. Confirm is a modular system and so each of the functions identified in Q2 is an individual module

9. Financial system, GIS system, customer interface, drainage system, data warehouse and contractor systems

10. The system has been heavily customised to meet our operational practices.

11. Around 200 with a mixture of staff and contractors with desktop licenses and around 180 users in the field with the rest office based.

12. Options will be reviewed ahead of the contract expiry in Sept 2026

13. meet all of the operational requirements identified above, price, and service.

14. the criteria for Q13

15. No identified issues with the process.

16. £290,000 17. N/A 18. G-Cloud SLA Confirm Enterprise Asset Management - Digital Marketplace

19. No significant downtime with only minor outages.

20. High level of satisfaction.

21. A large amount of reports are generated from the system with further data interrogation using outside tools such as PowerBI

22. Yes

23. Not at the current time.

24. The sustainability responsibility of suppliers is measured as part of the G-Cloud procurement process.

25. New technology is constantly being evaluated and considered.

26. N/A

27. No

28. In-house administration of the system and operational development with all other functions outsourced to the supplier.

29. Yes