- Request
-
Regarding the "Impy" chatbot on your website.
1. The name of the supplier providing the chatbot.
2. The duration of the contract and what it covers.
3. A comparison of what has been delivered versus the original contractual agreement with the supplier.
4. The number of interactions with the chatbot on a monthly basis.
5. The average customer rating of chat interactions on a monthly basis (noting that the chatbot appears to have a feedback functionality). - Decision
-
I can confirm that some of the information requested is held by Lincolnshire County Council. I have detailed below the information that is being released to you.
1. ICS.AI
2. 3 Years. It covers the provision of a digital assistant deployed as both a chatbot and a voicebot.
3. The Council does not hold a comparison of what has been delivered versus the original contract agreement, however the contract is meeting expectations.
4. On average there are just under 400 chats a month.
5. Lincolnshire County Council does not hold this information.
- Reference number
- 11910761
- Date request received
- 5 March 2025
- Date of decision
- 24 March 2025