Impy Chatbox Information - Find a freedom of information request

Request

Regarding the "Impy" chatbot on your website.



1. The name of the supplier providing the chatbot.

2. The duration of the contract and what it covers.

3. A comparison of what has been delivered versus the original contractual agreement with the supplier.

4. The number of interactions with the chatbot on a monthly basis.

5. The average customer rating of chat interactions on a monthly basis (noting that the chatbot appears to have a feedback functionality).

Decision

I can confirm that some of the information requested is held by Lincolnshire County Council. I have detailed below the information that is being released to you.  

1. ICS.AI

2. 3 Years. It covers the provision of a digital assistant deployed as both a chatbot and a voicebot.

3. The Council does not hold a comparison of what has been delivered versus the original contract agreement, however the contract is meeting expectations.

4. On average there are just under 400 chats a month.

5. Lincolnshire County Council does not hold this information.
 

Reference number
11910761
Date request received
5 March 2025
Date of decision
24 March 2025