Complaints received by Trading Standards

1. I would like to know the number of complaints received by the Local Authority's Trading Standards service relating to Home Maintenance and Improvements; broken down by breach type (Case Codes) : 1) Criminal 2) Civil".

Received between 19/8/2024 - present.

2. I would also like to know the number of complaints within the same time period received by the Local Authority's Trading Standards service relating to Home Maintenance and Improvements that were classified as "Suspected Scam/rogue trader".

3. can you also tell me how many Trading Standards officer(s) you have in your authority.

4. I also want to know many traders within the home maintenance and improvements sector have been subjected to successful prosecution during the time frame above.

I can confirm that the information requested is held by Lincolnshire County Council. I have detailed below the information that is being released to you.

1. 677 complaints recorded as goods codes ‘Home Maintenance and Improvements’ between 19/08/2024 and 09/09/2025. Of which 427 were recorded as a criminal breach and 248 recorded as a civil breach. 2 were recorded as a trader complaint with no breach.

2. Within the same period, of the 677 complaints regarding ‘Home Maintenance and Improvements’ there were 89 recorded as ‘suspected scam/rogue trader’.

3. Operational staff - 29.76 FTE

4. 4 successful prosecutions, concluded in the timescales. Further investigations pending.