Interpreting for spoken languages

Request

I am writing to request the following information under the Freedom of Information act. 

1. Volume of requests for F2F interpreting for spoken languages last 12 months (July 2024 to June 2025)

2. Spend on F2F interpreting for spoken languages last 12 months (July 2024 to June 2025)

3. Volume of requests for BSL interpreting last 12 months (July 2024 to June 2025)

4. Spend on BSL interpreting last 12 months (July 2024 to June 2025)

5. Volume of requests for telephone interpreting for spoken languages last 12 months (July 2024 to June 2025)

6. Spend on telephone interpreting for spoken languages last 12 months (July 2024 to June 2025)

7. Volume of requests for video interpreting for spoken languages last 12 months (July 2024 to June 2025)

8. Spend on video interpreting for spoken languages last 12 months (July 2024 to June 2025)

9. What are the top 10 languages requested in the last 12 months (July 2024 to June 2025)

10. Are you currently engaged in a contract with a language service agency/multiple agencies?

11. What is the name of those agencies?

12. If a contract for language services/interpreting is in place, what date does this end on?

 I look forward to hearing from you, thank you in advance for your assistance. 

Decision

1. Primary contractor:

Service

Volume of bookings

Face to Face Interpreting

782

2. Lincolnshire County Council does not hold this information at this level of breakdown

3. Primary contractor:

Service

Volume of bookings

British Sign Language

92

4. Lincolnshire County Council does not hold this information at this level of breakdown

5. Primary contractor:

Service

Volume of bookings

Remote Telephone Interpreting

2677

6. Lincolnshire County Council does not hold this information at this level of breakdown

7. Primary contractor:

Service

Volume of bookings

Remote Video Interpreting

910

8. Lincolnshire County Council does not hold this information at this level of breakdown

9. Primary contractor:

Top 10 Languages

Bulgarian

Polish

Romanian

Lithuanian

Pashto

Russian

Arabic

Latvian

Arabic (Sudanese)

Kurdish (Sorani)

 10. Yes – we have a primary contractor but secondary contractors are used on occasion to fulfil bookings that cannot be sourced with the primary contactor due to timescales, necessity, or availability etc

11. AA Global Language Services Ltd.

12. 31st March 2028

Reference number
FOI 13547813
Date request received
26/08/25
Date of decision
17/09/25