Pothole compensation claims 2021/2020 - 2025/2026

Request

I would like information to do with pothole compensation claims:

 

1.The total number of pothole compensation claims received for each of the financial years 2021/2022, 2022/2023, 2023/2024, 2024/2025 and 2025/2026 (to date).

 

2. The total number of pothole compensation claims resolved for each of the financial years 2021/2022, 2022/2023, 2023/2024, 2024/2025 and 2025/2026 (to date). And of those resolved, please specify how many were successful (i.e. resulted in a payment), and how many were rejected

 

3. For the same time period, please provide:

 

1. The total amount paid out in compensation each financial year

2. The highest single payout made each financial year

3. The total legal costs incurred by the council each financial year in relation to pothole compensation claims, including costs associated with in-house legal teams, external

solicitors, barristers, or private legal firms.

Decision

1.The total number of pothole compensation claims received for each of the financial years requested are:

Year

No. of Claims

2021/2022

 1715

2022/2023

 1390

2023/2024

 1952

2024/2025

 1067

2025/2026 (as at 11/9/2025)

 234

 
 
2. The total number of pothole compensation claims resolved for each of the financial years requested, and of these, the number that were successful (ie. resulted in a payment) or rejected are:

Year

No. Resolved

No. Successful

No. Rejected

2021/2022

1715

769

946

2022/2023

1390

383

1007

2023/2024

1950

407

1543

2024/2025

1001

177

824

2025/2026 (as at 11/09/2025

97

11

86



3. For the same period.  :
1. The total amount paid out in compensation each financial year:

Year

Total Compensation

2021/2022

 £95,186.43

2022/2023

 £77,322.77

2023/2024

 £67,164.09

2024/2025

 £63,465.84

2025/2026 (as at 11/09/2025)

 £7,605.11


2. The highest single payout made each financial year:

Year

Highest Settlement

2021/2022

 £1,967.00

2022/2023

 £3,914.74

2023/2024

 £5,559.02

2024/2025

 £16,200.00

2025/2026 (as at 11/09/2025)

 £2,625.00


3. The total costs, including claims handling costs for non-litigated claims, in-house legal teams, external solicitors, barristers, and private legal firms, incurred by the council each financial year in relation to pothole compensation claims:

Year

Legal Costs (including non-litigated costs)

2021/2022

 £124,742.16

2022/2023

 £121,985.94

2023/2024

 £184,903.87

2024/2025

 £117,064.17

2025/2026 (as at 11/09/2025)

 £0.00

Reference number
13643618
Date request received
4 September 2025
Date of decision
24 September 2025