- Request
-
I would like information to do with pothole compensation claims:
1.The total number of pothole compensation claims received for each of the financial years 2021/2022, 2022/2023, 2023/2024, 2024/2025 and 2025/2026 (to date).
2. The total number of pothole compensation claims resolved for each of the financial years 2021/2022, 2022/2023, 2023/2024, 2024/2025 and 2025/2026 (to date). And of those resolved, please specify how many were successful (i.e. resulted in a payment), and how many were rejected
3. For the same time period, please provide:
1. The total amount paid out in compensation each financial year
2. The highest single payout made each financial year
3. The total legal costs incurred by the council each financial year in relation to pothole compensation claims, including costs associated with in-house legal teams, external
solicitors, barristers, or private legal firms.
- Decision
-
1.The total number of pothole compensation claims received for each of the financial years requested are:
Year
No. of Claims
2021/2022
1715
2022/2023
1390
2023/2024
1952
2024/2025
1067
2025/2026 (as at 11/9/2025)
234
2. The total number of pothole compensation claims resolved for each of the financial years requested, and of these, the number that were successful (ie. resulted in a payment) or rejected are:Year
No. Resolved
No. Successful
No. Rejected
2021/2022
1715
769
946
2022/2023
1390
383
1007
2023/2024
1950
407
1543
2024/2025
1001
177
824
2025/2026 (as at 11/09/2025
97
11
86
3. For the same period. :
1. The total amount paid out in compensation each financial year:Year
Total Compensation
2021/2022
£95,186.43
2022/2023
£77,322.77
2023/2024
£67,164.09
2024/2025
£63,465.84
2025/2026 (as at 11/09/2025)
£7,605.11
2. The highest single payout made each financial year:Year
Highest Settlement
2021/2022
£1,967.00
2022/2023
£3,914.74
2023/2024
£5,559.02
2024/2025
£16,200.00
2025/2026 (as at 11/09/2025)
£2,625.00
3. The total costs, including claims handling costs for non-litigated claims, in-house legal teams, external solicitors, barristers, and private legal firms, incurred by the council each financial year in relation to pothole compensation claims:Year
Legal Costs (including non-litigated costs)
2021/2022
£124,742.16
2022/2023
£121,985.94
2023/2024
£184,903.87
2024/2025
£117,064.17
2025/2026 (as at 11/09/2025)
£0.00
- Reference number
- 13643618
- Date request received
- 4 September 2025
- Date of decision
- 24 September 2025